How to meet your clients' new expectations

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Client needs and expectations are driving a change in UK practices. This was already building in the years leading up to 2020, but the coronavirus disruption has pushed the accelerator.

Packed with data, graphs and stats from recent research, this report highlights what working with clients in the new normal looks like, and how you can adapt your practice to meet their evolving needs.

What you'll learn

  • What do clients want in the new normal?
  • The warning signs of an underperforming practice
  • Keeping up: Creating a practice programme
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