Technology and digitalisation have dramatically altered the accountancy landscape. But the more things change, the more they stay the same: the client/firm relationship remains king, as demonstrated by the enduring popularity of referrals. Three-quarters of Accounting Excellence entrants cited client referrals as their paramount source of new work.
That's why client service will never go out of fashion. In this session, AccountingWEB's practice correspondent Richard Hattersley is joined by Dan Richards, Alan Woods and Amanda C. Watts to discuss how accountants can own the client relationship and deliver exceptional client service.