Were you affected by RBS GRG actions in 2008 - 2013?

In association with
17th Apr 2017

Have you received a refund of Complex Fees or received a letter from RBS "Putting things right"?

RBS is now inviting all those who have been affected to submit a complaint under a new complaints process.

The experts at Congruent have created a guide to help you get started by explaining the new complaints process. Congruent's dedicated service can assist you as follows (with all the steps that apply to you):

  • Investigate whether the bank's actions were fair, reasonable and appropriate
  • Prepare and submit the claim for direct losses on your behalf
  • Review the outcome and appeal the matter to the Independent Third Party
  • Prepare and submit a claim for consequential losses
  • Refer the matter to the Financial Ombudsman Scheme if you are eligible
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Download this Guide

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