Client satisfaction

Unanswered or missed calls cost money and reduce overall client satisfaction. This is where a telephone answering service, which receives incoming...

Louise Wilson, Business Manager - Corporate from Moneypenny, which provides live chat and telephone answering services to a wide array of accountancy...

Six common ‘crimes of modern day call handling’ are blighting UK accountancy firms and hampering their growth, reputation and profitability,...

Author, Mike Page, Head of Product Management, MyFirmsApp A new report produced by the research company, Forrester, into the changing preferences of...

Flexible working is giving employees autonomy and improving their work-life balance. But which tools do you need to have in place to reap the...

Standing out in a crowd of other payroll bureau providers is no easy task, and it’s getting more difficult all the time. Difficult, but not...