Client satisfaction

Flexible working is giving employees autonomy and improving their work-life balance. But which tools do you need to have in place to reap the...

Standing out in a crowd of other payroll bureau providers is no easy task, and it’s getting more difficult all the time. Difficult, but not...

Delegation or DIY? Which one is more beneficial to your firm? Some would argue the whole point of having employees is for them to take ownership of...

What Clients Increasingly Want From Their Accountants Author, Mike Page, Head of Product Management, MyFirmsApp In today’s world, every part of our...

Client relationships are at the heart of all practices and the way these relationships manifest differs widely from firm to firm and client to client...

Self-service portals. They're so hot right now. Everyone is talking about them around the water coolers...but what are they? Is it a type of buffet?...