Client satisfaction

There’s a lot of talk these days about ‘customer-centricity’. Behind this slightly new-agey sounding term is an old fashioned idea: that of customer...

As our personal and working lives continue to move online, what do accountants and their firms need to do to remain relevant and competitive? We’re...

Xtend is CaseWare’s new “prepared by client” cloud product. It makes collaboration easier between you and your clients, allowing you to streamline...

Social media is huge, and not only is it going to keep growing, it is also fast becoming a common form of customer communication. What this mean for...

How much time does your firm spend on the phone talking to potential clients, only to cross them off the list? One popular method which accounting...

Everyday life has changed immensely due to the progression of technology. Technology influences all aspects of our life - so much that it’s difficult...