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Customer service

Customer service

Practice strategy
1st Apr 2021

Find the right balance between growth and service

Many "Covid Hero" accounting firms discovered last year that they were benefiting from trying to do the right thing by winning new clients...

by
John Stokdyk
How to keep client service consistent as accountancy firms grow
Tech pulse
1st Apr 2021

ApologyBot brings sensitivity to client experience

by
John Stokdyk
ApologyBot: The latest twist to a long-running saga of preposterous customer service SNAFUs
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Barry S Smith
30th Mar 2021

Barclays making life more difficult

8 Answers
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577 views
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General practice
29th Mar 2021

Tax season showdown – Wild West style

by
John Stokdyk
Latunya Wright
Guide
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Uku
5th Mar 2021

Building relationships for accountants

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BrightPay
11th Feb 2021

Payroll technology improves client satisfaction

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Accounting Excellence
8th Dec 2020

Why BrightPay were awarded COVID heroes

Blog
Cloud
26th Oct 2020

What Cloud Innovation Means For Payroll

Blog
Cloud computing
20th Oct 2020

BrightPay retains 99% Customer Satisfaction Rating

Blog
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Jimess
2nd Oct 2020

Croner-i frustrations

8 Answers
0 likes
1473 views
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Practice strategy
28th Sep 2020

Location independence ushers in national growth

by
Alan McMillen
Indian girl communicate with friend on-line by video call, pc screen view over female shoulder. Mental health expert online therapy, colleagues work on common project use videoconferencing app concept.
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