Would welcome feedback on the CIS Online Service.
I prepare CIS returns for 7 companies within our group - we registered immediately for the online service and duly received our pins and passwords.
Out of the 7 companies registered (around 100 subcontractors) only one subcontractor was prepopulated on line for one of our Companies.
After many phone calls and escalating to "live services" 2nd line support I've been advised to manually update the suppliers online. " THE PREPOPULATION HASN'T WORKED AS WE EXPECTED" This is despite the majority of these subcontractors appearing on our November and March listing sent out by HMRC as well as being prepopulated on our first Hard Copy monthly returns.
I can understand one hiccup but not 7 - manually updating 100 suppliers shouldn't be too onerous for us...