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Payroll providers move to support furlough claims

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​Sage and other payroll software developers responded to what one observer called “the biggest day in payroll for years” with new features to support furlough grant claims under the coronavirus job retention scheme.

23rd Apr 2020
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Sage and other payroll software developers responded to what one observer called “the biggest day in payroll for years” with new features to support furlough grant claims under the coronavirus job retention scheme (CJRS).

HMRC opened its coronavirus job retention scheme portal at 8am on Monday morning. 

Within the first hour, HMRC reported that it had 67,000 claims, rising to a total of 140,000 claims on the first day.

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Replies (4)

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By Silver Birch Accts
23rd Apr 2020 10:17

Moneysoft had reports available last week, then had to redo them due to HMRC altering the criteria Friday evening.

Thanks (2)
Morph
By kevinringer
23rd Apr 2020 11:10

Moneysoft's support has been excellent. Loads of online support and their email support replies from George have come through quickly. Moneysoft published a message on their website on Saturday saying HMRC had only contacted them 17:10 Friday to tell them HMRC were making major changes. Moneysoft had issued updated software on Thursday then had to revise again Sunday and again since then. A big 'well done' to everyone: HMRC, software developers and agents for getting this herculean effort done. Or should I say 'started' because we've got many more weeks/months of this. And we have SEISS to look forward to too. I just hope HMRC make SEISS accessible to agents as CJRS has been.

Thanks (3)
By SteveHa
23rd Apr 2020 11:11

Quote:
But its promotional mailing on Friday advising employers that “to receive payment by 30‌‌ April, you will need to complete an application by 22‌‌ April” may have stimulated a surge of visitors when the system was barely up and running on the first day.

I think it was a very ill-advised mailing to have made, creating a sense of urgency and panic that, in reality, was around something of a non-issue.

Thanks (1)
Morph
By kevinringer
23rd Apr 2020 11:12

Re 'digital by default': the CJRS portal permits larger employers to upload their claims. Given that HMRC has developed this technology for larger employers, why won't HMRC offer it to smaller employers. Having to manually input 99 employees is not only time consuming, it is prone to error. And you'll have to do it all again when the next claim is submitted. Whereas if it was spreadsheet we could use the same spreadsheet for the following period's claim and just update dates etc.

Thanks (2)