The ICAEW Tax Faculty has raised a number of concerns with HMRC over changes to the operation of its Debt Management and Banking (DMB) service.
The faculty sent these concerns, plus a list of recommendations, to HMRC at the end of December and can be found in full on the ICAEW website.
The document includes a commentary on how the collection process operates from start to finish and shows some of the areas where things can go wrong.
The main issues raised are:
- lack of consultation with professional bodies prior to the introduction of operational changes within DMB
- had proper consultation taken place with bodies many of the reported issues could have been averted
- lack of communication between HMRC a...