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What do you think of HMRC's online services?

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18th May 2007
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A new questionnaire has been found buried on HMRC’s site (we expect it will announced in “What’s new” or somewhere else in due course). This one is part of Working Together and is pretty interesting as it is explores agents feelings about doing business with HMRC in the future on a range of items, from enquiry work to day-to-day administration such as notifying a change of address.

The form leaves little room to answer the question “What do you think of HMRC online services?” HMRC could do no worse than reviewing the comments made on this site over the last three months to get a feel for the problems at grass roots level. Take the opportunity to complete the questionnaire and have your say about online services.

Another question asks for suggestions as to how their website could be improved. Readers will be pleased to hear that a rewrite of the website is on the agenda.

HMRC say that they would prefer to receive replies one reply from each firm, although larger firms (more than around 200 staff) may prefer to send replies from individual locations. The closing date for receipt of completed questionnaires is Friday 8th June 2007.

Find and complete the survey here

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Replies (8)

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Andrew Goodall
By Andrew Goodall
18th May 2007 13:17

What's New
To be fair, HMRC did flag this in What's New on 14 May.

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By stephenkendrew
18th May 2007 13:54

Agreed
The questionnaire doesn't really give us the opportunity to tell them what we think of HMRC's online services.

Still, question 15:-

"If you have any comments about our Online Services please enter them below"

does have space for 40 characters - and I only need 9 for "it's crap"

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By AnonymousUser
18th May 2007 13:40

Too little space for responses
The questionnaire allows only enough chararcters for a sentence to answer three or four questions set in a section. I don't see how they can expect to get useful feedback given the way the questionnaire is currently structured.

Typical of HMRC - not thinking things through properly from the end-user's perspective.

They could perhaps have given an email address at the end for us to send additional comments.....

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By User deleted
18th May 2007 16:13

Andrew
Your a better reader than me (clearly!).

I am of reasonable intelligence, but there is no way in a month of Sundays that I would realise that a "Note informing tax practitioners that HMRC are currently looking at ways to improve the online services given to agents." put into "What's new" on 14th May was actually this survey!

If HMRC had said:
"Agent survey: Please help us to remodel our online services" I might have caught on sooner!

Anyhow, all bye the bye as I have at last found it anyway!

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By AnonymousUser
18th May 2007 12:41

The clue is in the question

The form leaves little room to answer the question “What do you think of HMRC online services”.

That's possibly because in general we don't think much of them.

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By User deleted
19th May 2007 06:43

happend across survey the other day.....
and for question 15. managed to enter " the Revenue badly needs a competitor "
and 16. " We won't be 'customers' until 15. above is implemented "

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By daveforbes
22nd May 2007 10:17

Statistics
I think the spaces are short because the aim is to produce statistics rather than look at detailed individual responses.

I was very impressed by an earlier online survey from which they deduced most accountants use the internet. Doh.

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By User deleted
24th May 2007 16:29

Is this a joke?
My opinion - it is absolutely CRAP infact loads of it. It will definitely remove the obstructions my members of the staff just because they sit on the other side of the table, unhuman mentality, get instantaneous results rathan than having to wait for endless empty promises, prevents lies told by them etc....

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