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Agreed
The questionnaire doesn't really give us the opportunity to tell them what we think of HMRC's online services.
Still, question 15:-
"If you have any comments about our Online Services please enter them below"
does have space for 40 characters - and I only need 9 for "it's crap"
Too little space for responses
The questionnaire allows only enough chararcters for a sentence to answer three or four questions set in a section. I don't see how they can expect to get useful feedback given the way the questionnaire is currently structured.
Typical of HMRC - not thinking things through properly from the end-user's perspective.
They could perhaps have given an email address at the end for us to send additional comments.....
Andrew
Your a better reader than me (clearly!).
I am of reasonable intelligence, but there is no way in a month of Sundays that I would realise that a "Note informing tax practitioners that HMRC are currently looking at ways to improve the online services given to agents." put into "What's new" on 14th May was actually this survey!
If HMRC had said:
"Agent survey: Please help us to remodel our online services" I might have caught on sooner!
Anyhow, all bye the bye as I have at last found it anyway!
The clue is in the question
The form leaves little room to answer the question “What do you think of HMRC online services”.
That's possibly because in general we don't think much of them.
happend across survey the other day.....
and for question 15. managed to enter " the Revenue badly needs a competitor "
and 16. " We won't be 'customers' until 15. above is implemented "
Statistics
I think the spaces are short because the aim is to produce statistics rather than look at detailed individual responses.
I was very impressed by an earlier online survey from which they deduced most accountants use the internet. Doh.
Is this a joke?
My opinion - it is absolutely CRAP infact loads of it. It will definitely remove the obstructions my members of the staff just because they sit on the other side of the table, unhuman mentality, get instantaneous results rathan than having to wait for endless empty promises, prevents lies told by them etc....