Analysis: Technology powers HMRC's efficiency drive. By John Stokdyk

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Efficiency improvements and better IT systems have helped to increase the tax take and bond HM Revenue & Customs into a unified organisation, the department claimed in its 2007 departmental report.

Laid before parliament on 17 May, the 84-page report says total receipts for the year were £423 billion, a £25 billion increase in receipts on the previous year. The report also provides newly confirmed chairman Paul Gray an opportunity to boast of recent achievements.

Introducing the document, Gray wrotes: "Revenues are up for the second consecutive year, the tax credit system is working better, we are ahead of schedule on efficiencies and productivity and we have had major successes in detecting and disrupting VAT fraud resulting in much reduced losses from...

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25th May 2007 10:42

IT efficiencies ?
Fair to say I can see an improvement in SA ; CT is pretty good but the fact remains that Revenue IT is amongst the worst I have experienced . If they were a bank they would have had to close by now . CIS online remains none existent for us as an agent . Why on earth can they not admit problems instead of pretending everything is rosey ?

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24th May 2007 17:45

and I quote
The bigger the lie the more people who will believe it.

A Hitler

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24th May 2007 17:14

If they call this progress....
then my house now has only three bedrooms!
The point about paper garbage is well made. I don't automatically become an agent for some clients (the ones I know won't be around in a year) to avoid all the guff HMRC send out.

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24th May 2007 13:05

Oh Yes?
They might have made an additional £25 billion in tax receipts but if my practice is anything to go by I would guess they have spent about £30 billion extra in postage costs for unmitigated garbage that their £12.2 billion IT system automatically sends out. GIGO works with inverted economies of scale I would estimate.

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