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Lipsticks AccountingWEB Beauty therapist’s appeal gets a makeup of rejection
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Beauty therapist claimed under wrong Covid scheme

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A beauty therapist’s confusion over her employment status led to her mistakenly claiming self-employed income support during Covid. The first tier tribunal favoured HMRC leaving her with no foundation for her claim.

26th Jul 2024
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Sofia Lorenzo was a self-employed beauty therapist providing aesthetic treatments including lip filler and “liquid rhino” non-surgical nose straightening procedures.

In February 2019, on the advice of her newly appointed accountant, she incorporated her business Babe Aesthetics Limited (Babe) of which Lorenzo was the sole director, employee and shareholder. According to her evidence, Lorenzo did not understand the effect of incorporation and continued believing she was self-employed. Although she was now being paid via payroll and receiving payslips, she did not realise that her employment status had changed.

Judge Amanda Brown found Lorenzo’s evidence credible, stating “From the answers she gave in cross and re-examination I infer that she perceived only that the payslips were a consequence of appointing an accountant to manage her books.”

Pout of work

During the Covid pandemic, beauty therapists were hit hard. Judge Brown commented that it was a “Challenging and difficult time for everyone but particularly for those who operated micro/one-person businesses and even more so for those requiring one-to-one close contact.” From 26 March to 4 July 2020; 5 November to 2 December 2020; and 6 Jan to 12 April 2021, lockdown restrictions precluded Lorenzo from working for roughly a year.

She explained: “No physical work could be carried out during the various lockdowns. I was only able to do admin work such as replying to queries or advertising to keep the business ‘relevant’ for when she was able to open again”. This admin and advertising work would ultimately contribute to the failure of her appeal.

Before Covid, Lorenzo had received wages of £1,040 per month but being unable to provide any treatments meant that income completely dried up. Believing she was self-employed, and having parted ways with her accountant, Lorenzo claimed assistance totalling £4,129 in three separate claims under the self-employed income support scheme (SEISS).

HMRC raised assessments on the basis that she was not entitled to these payments because she was not self-employed and Lorenzo appealed to the first tier tribunal (FTT).

Unfair treatment

Lorenzo conceded that she did not qualify for the SEISS, so the FTT didn’t need to consider her eligibility for payments made under the scheme. However, she argued that had she claimed under the Coronavirus Job Retention Scheme (CJRS) instead, she would have been entitled to claim more. She sought to persuade the FTT that it was unfair of HMRC to claw back the SEISS payments when she had received less than she was entitled to.

Ultimately the fairness point was not relevant because the FTT concluded that Lorenzo would not have qualified under the CJRS even if she had applied for the correct scheme because she did not meet several of the conditions.

Paragraph 2 of the First CJRS Direction (15 April 2020) sets out the purpose of the CJRS, stating that payments would be made “to employers on a claim made in respect of them incurring costs of employment in respect of furloughed employees”.

Babe did not pay Lorenzo a wage, so there were no “costs of employment” to be met.

Her 2019/20 tax return showed £12,500 salary from Babe. However, for 2020/21 her tax return showed only a dividend of £2,000 and the £4,129 SEISS grants.

HMRC put forward that what little income Babe managed to generate in gaps between lockdowns was paid via dividend, not salary. The FTT inferred from this that Lorenzo “did not reasonably expect to be paid a salary during the period when the lockdown restrictions were eased when the business was permitted to operate”.

No fur-glow agreement

As there was no written furlough agreement Lorenzo was not a “furloughed employee”. She asserted that furlough was to be inferred as it was impossible for her to perform treatments during lockdown. Further, given her confusion around employment status, she did not consider herself eligible for furlough. Had she known she was an employee she would have furloughed herself.

Paragraph 6 defines a furloughed employee, stipulating that the employee must cease all work in relation to their employment for at least 21 calendar days as a result of coronavirus.

Prevented from treating clients, Lorenzo focused her energy on promoting her business on social media and replying to messages from present and future clients. HMRC argued that this was beyond the remit of the limited directors’ duties permitted by the regulations. In cross-examination, Lorenzo explained that she worked to maintain the relevance of the business and that these activities were of the same nature as the permitted activities.

The judge noted that when claiming the SEISS Lorenzo would have been required to make a declaration that she had read the scheme guidance. Believing that she was self-employed, she would have read that she could continue to work and still be entitled to the claim, “Based on such guidance,” said Judge Brown, “I consider it unsurprising that the appellant continued to do all she could to keep the business relevant.”

Nevertheless she noted, “Furlough required an instruction to cease all work for a period of 21 days or more and not simply an inability to provide treatments.” The FTT was not satisfied that the requirements of the CJRS scheme were met and Lorenzo was neither entitled to payment under the CJRS nor the SEISS.

Poor Babe

It’s hard not to feel some sympathy for the taxpayer. The judgment does not touch on whether she received (and/or followed) advice from her accountant, particularly on the dividend vs salary point, but it is undeniable that her profession was badly hit by the pandemic and she fought valiantly to keep her business afloat.

With Rachel Reeves set to appoint a covid corruption tsar imminently we can expect a flurry of similar cases hitting the FTT in the coming months.

Replies (43)

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By Paul Crowley
26th Jul 2024 13:55

'According to her evidence, Lorenzo did not understand the effect of incorporation and continued believing she was self-employed. Although she was now being paid via payroll and receiving payslips, she did not realise that her employment status had changed.'
Do not believe a word of this, or the accountant was not good at explaining the basics.
I would be interested to know who was doing the wages submissions.
HMRC sent her the application and she should have read the rules. We all had clients calling asking whether they could claim, despite having ceased self-employment. All she needed to do was take advice.
Had she ever previously been employed and received payslips?

If she had not dumped the accountant, then the accountant could have given her the advice she needed. My guess is that she just stopped paying him the monthly fee.

Thanks (3)
Replying to Paul Crowley:
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By spilly
26th Jul 2024 23:21

There are some clients who really, really don’t understand (and sometimes don’t attempt to understand) the difference between being self-employed and being employed by their own company.
We had a similar case where a chap claimed SEISS. He later said he claimed because all his mates were, and as he was doing the same work, assumed he should too. So totally ignored our emails telling him that SEISS did not apply to him anymore (but replied quickly enough when asked about furlough) and we only found out about it when HMRC asked for the SEISS monies to be repaid.

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Replying to spilly:
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By AS44NG
29th Jul 2024 09:57

I agree. Some of our clients have said that they are self-employed even though they are Directors/owners of limited companies. During Covid one client told my I was wrong when I advised him that he was not self-employed. He eventually got it.

It is good to read that this government is at least attempting to address the false claims though whether it will achieve anything is another matter.

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By Paul Crowley
26th Jul 2024 14:04

'With Rachel Reeves set to appoint a covid corruption tsar imminently we can expect a flurry of similar cases hitting the FTT in the coming months.'
If there are such cases left in the system, then HMRC really are not up to the task.
Ye 2020 tax returns should have been the trigger. That is three and a half years ago.

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By Paul Crowley
26th Jul 2024 14:15

'Beauty therapist claimed under wrong Covid scheme'
No she was not entitled to either.
She needed to claim universal credit

Have you changed the title? Did it have a make up theme originally?

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By carnmores
26th Jul 2024 17:14

she should have received some sort of support. it's the less well off people being trod on yet again . perhaps she should sue her accountant. and as far RR intention to appoint a Covid Tsar I do hope they focus on the large scale abusers.

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Replying to carnmores:
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By Paul Crowley
26th Jul 2024 22:27

She thought she was self employed. That appears to be the accountant's fault?
He did not make the claim, she did.
Did she ask the accountant for help?
If she had made the 'correct' claim that also would have been incorrect according to the article.
She could have claimed both Universal Credit and a bounce back loan, but the dividend would have interfered with the UC Claim
If she rented a building then there would have been loads of grants. That is unknown.

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the sea otter
By memyself-eye
26th Jul 2024 18:39

there is a pattern emerging here - government short of revenue, HMRC freed from managing (processing) Covid claims (whether SE or PAYE) and with new resources to pursue those who got it wrong - at lets face it, most did get it wrong. Look at the IR35 cases now going through tribunals and those were pre covid.
Rishi Sunak's way too generous lock down payments were always going to backfire.

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Replying to memyself-eye:
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By carnmores
26th Jul 2024 19:30

I dispute that these were over generous they were vital to so many people and labour would probably have paid the same. I'm sure the treasury had plans for an epidemic even if NHS didn't

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Replying to carnmores:
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By FactChecker
27th Jul 2024 01:58

Nope ... Treasury had no such plans. All the main schemes CJRS, SEISS, BBLS (let alone Eat Out etc) were plucked out of the ether and rushed out there without any detailed evaluation or consideration of operating/controlling them.

That's probably understandable (although not learning lessons as the pandemic progressed was less so), but there's no point pretending they had proper plans on the shelf.

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Replying to carnmores:
the sea otter
By memyself-eye
27th Jul 2024 11:49

80% of salary for staying at home with no travel or clothing costs - I call that overgenerous. Small wonder so many don't want to work now.
As for 'Bounce Back' loans - what a gift to ne'er do wells across the land.!

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Replying to memyself-eye:
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By Paul Crowley
27th Jul 2024 19:31

80% of salary meant more than 80% of net, with no way of spending the money travelling, eating out, theatres or clubs, ad infinitem
The money was just sitting around burning a hole in the employee pocket.
Self employed could both work and claim, so could be on 150% of normal income.
A one man company could borrow £50,000, take it out and walk away liability free.

Stupidly overgenerous.

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Replying to Paul Crowley:
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By FactChecker
27th Jul 2024 20:39

It wasn't just "Self employed (who) could both work and claim" ...

... Employees receiving CJRS from 'regular' employer were allowed to take on a 2nd job with a different employer (working for them during the time for which they were being furloughed by the first employer)!

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Replying to FactChecker:
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By Paul Crowley
27th Jul 2024 21:29

I had forgotten out that loophole.
One of the PAYE schemes we did had an increase in employees, and overtime dropped to zero. It was a care home.

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By jonharris999
27th Jul 2024 07:40

Interesting to think back to how much time we spent on here minutely analysing those questions about "reasonable belief" of harm to a business.....4 years on, not a single challenge to any claim on those grounds, so far as I am aware.

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Replying to jonharris999:
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By Paul Crowley
27th Jul 2024 19:39

The amount of time I spent was ridiculous. I did all the CJRS stuff.
Lots of amendments to PAYE clients claims, the joy of finding out that my staff had NOT claimed EA.

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By LJCASE
27th Jul 2024 13:56

Some directors dont understand the difference between self employment and incorporation despite being advised many times by their accountants.

I had a client who was a landlord who rang HMRC, told them he worked for himself. HMRC advised that they were entitled...until I told him off!

I had another who worked on building sites and took great delight in telling me that he had claimed the SEISS and spent it on a not tub.

As memyself says .. its a long time ago now and HMRC could easily have picked up the ones who had incorrectly claimed long before now.... a look and comparison with the turnover from one year to another should have sufficed.

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Replying to LJCASE:
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By C Graham
29th Jul 2024 13:36

A not tub - he didn't come clean then?

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By I'msorryIhaven'taclue
27th Jul 2024 18:25

HMRC would appear to have cherry-picked for itself a winnable case of insignificant small potato amount, presumably to set in stone a precedent.

And whilst they’re busily enforcing that against mote serious miscreants, we’re halfway through the roarin’ twenties and from where I’m sat so many of the serial Scallywags have moved on to their next scams. Learn to keep up, HMRC!

Just this week I heard from a multi-company director/ shareholder whose tax planning includes sending Company A to the cleaners, and Pheonixing into Newco. Same way as he did just after lockdown.

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Replying to I'msorryIhaven'taclue:
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By FactChecker
27th Jul 2024 20:36

Why not suggest to him that he should recover between companies by going to live in Brazil - and that swimming in the ocean will make him stronger for his return.

And hope he hasn't seen https://www.bbc.co.uk/news/articles/cek9mr43x1xo

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Replying to FactChecker:
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By Paul Crowley
27th Jul 2024 21:22

I wonder if Coca Cola made in Brazil now does what is says on the tin.

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By carnmores
28th Jul 2024 11:49

I fundamentally disagree with many comments on here such as 'the money was just sitting around burning a hole in the employee pocket'. This is a gross over simplification at best. many people had financial commitments such as mortgages and credit cards to name just 2 that had to be met. the support was necessary and appropriate even with its wrinkles

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Replying to carnmores:
the sea otter
By memyself-eye
28th Jul 2024 17:27

Wrinkles?
Bounce back loans with no credit checks....
Eat out to help out...
The lottery of claiming against the last FPS in March 2020...
Truth is these birds are now coming home to roost.

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Replying to memyself-eye:
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By carnmores
28th Jul 2024 18:14

i suppose your name gives it all away ;-)

Bounce back loans with no credit checks....

so people with poor credit ratings should be excluded from support? NO

Eat out to help out... hospitality suffered more than most so was it right to support them YES

The lottery of claiming against the last FPS in March 2020...

what was your better suggestion?

in the circumstances I think the government did a fantastic job in helping people you perhaps should concentrate on the people who committed fraud

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Replying to carnmores:
the sea otter
By memyself-eye
29th Jul 2024 18:13

My business worked in hospitality - EOTHE did nothing for the sector. As for bounce back loans (many of which were never repaid) would you risk your customers money to a client that you knew was insolvent. I'm guessing not.
That's why banks have procedures to filter out the feckless, the crooked and the stupid.
The government circumvented all of that.
Why was the rate of employment relief constantly changed? One minute 80% the next 70%. One minute no work allowed, the next some work.
I am trustee of a scout group. We do not 'trade' yet we received nearly £20k of 'grants' during covid - I questioned it at the time with the local authority - actually they had phoned me to encourage me to claim!
Now you know why there is a £20B black hole in the economy!

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Replying to carnmores:
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By FactChecker
28th Jul 2024 18:57

Interesting ... I don't dispute that there were probably more people who 'needed' help than those who happily snapped up 'unneeded' hand-outs, but the govt has always been readier to assist growth in borrowing than in saving.

As a child, when I first arrived in this country, my grandmother gave me a card with the inscription:
“Neither a borrower nor a lender be, for loan oft loses both itself and friend, and borrowing dulls the edge of husbandry.”
Whilst I doubt she knew of the origin, and I had to seek explanation as to the full meaning, the message has stuck with me for all my life.

Aside of a mortgage, I've never borrowed (not even a corporate overdraft) even when that meant missed 'opportunities' (or in the early days going hungry) ... and when I've later been in the fortunate position of having 'excess' savings, I find that a gift to a worthy cause or individual solves that 'problem'.

My point being less that of taking sides over the question of greed vs necessity, but more (beneath the surface as it were) questioning whether it is morally right for the govt to be so fixated on increasing indebtedness - or indeed fiscally wise to do so?

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Replying to FactChecker:
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By carnmores
28th Jul 2024 19:12

very poignant reply thank you very much. I aleays struggle with questions of morality as individual compasses are not calibrated in a universal way. Debt is so ingrained in the financial system its hard to see a way past it

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Replying to FactChecker:
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By jonharris999
28th Jul 2024 21:39

Well, there speaks an accountant who was lucky enough not to have any clients who were unlucky enough to be terrified about how they were going to pay for their roofs and their childrens' food. We had lots.

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Replying to jonharris999:
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By FactChecker
28th Jul 2024 23:53

Love to know the basis on which you've made that assumption ... especially since I said "there were probably more people who 'needed' help than those who happily snapped up 'unneeded' hand-outs"?

The rest of my post was (very clearly) a reminiscence of my upbringing .. leading to a question about why govts are so keen on encouraging indebtedness.
So absolutely nothing about my or anyone else's clients - let alone passing any comment on the situation in which anyone found themselves.

FWIW your use of "lucky enough not to have" struggling clients isn't just inaccurate, but something you might want to ponder ... as it suggests you consider yourself to have been unlucky to have such clients!

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Replying to FactChecker:
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By jonharris999
29th Jul 2024 07:05

Yes, you did, fair enough. But I do not think it is appropriate to describe this particular case as "the birds coming home to roost" or to say that @Carnmores' description of it as a "wrinkle" isn't apt.

This taxpayer got really unlucky and I feel very sorry for her. If others cheated, that doesn't make her position less unlucky nor does it reduce my sympathy.

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Replying to jonharris999:
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By FactChecker
29th Jul 2024 11:53

Ah, mystery solved. You're replying to me, but quoting from a completely different responder - and attributing their comments to me!

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Replying to FactChecker:
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By jonharris999
29th Jul 2024 14:10

Oops, sorry. ::))

If it makes you feel better, I also simply use a template tax return and file exactly the same one for every client.

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Replying to jonharris999:
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By Paul Crowley
29th Jul 2024 12:01

Mortgages and landlords were encouraged to accept that some would struggle
Evictions WERE NOT ALLOWED
Nobody worried about a roof over their head. Universal credit covers food if it is not being paid on housing.

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By anneaccountant
29th Jul 2024 09:35

Based on the numbers being discussed here it is difficult to understand why incorporation was suggested in the first place?

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Replying to anneaccountant:
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By Paul Crowley
29th Jul 2024 12:09

I thought that, but I think income may have increased as £12K salary against the small claim for CJRS. It might be just a decision based on limited liability.
An unlucky decision.
Still do not believe that she genuinely got confused. No wages in the relevant year is telling that she got rid of the accountant when Covid hit. Daft, as that was the time that she needed him most.
The salary was also daft as no EA so ERNIC and EENIC would be payable.

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By Roland195
29th Jul 2024 10:14

I don't believe there can be a single payment of CVJRS in the case of a company director of an OMB such as this where the claim is 100% legitimate in strict accordance with the rules. It is inconceivable that such directors reverted to their solely statutory duties (whatever they are) and done absolutely nothing else - answered a call, replied to a message, hoovered the company office if it come to it.

The difference is as we have seen, that they generally were not fool enough to admit it or post about it on Social Media.

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Replying to Roland195:
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By Paul Crowley
29th Jul 2024 12:14

My opinion completely.
She did not go prepared sufficiently to argue the wrong type of claim (per title) and clearly still has no accountant advising her.
She could have found another accountant to check the logic of her claim with, CJRS came first, and she did not figure it out.

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By Husbandofstinky
29th Jul 2024 12:13

I'm sorry, but the newly appointed accountant should carry the can on this one.

Back in 2020 when this came in, we were all wet behind the gills (DYOR etc).

Hopefuly her advisor has PI cover.

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Replying to Husbandofstinky:
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By Paul Crowley
29th Jul 2024 12:15

She sacked him or more likely did not pay him. No April wages tells us that.
He was not involved in making the claim.

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Replying to Paul Crowley:
By Husbandofstinky
29th Jul 2024 12:19

Paul Crowley wrote:

Agree
It was all new.

Apologies for the heavy edit.

Just re read the article and newly appointed, not newly qualified. Sorry.

Whilst many were on furlough, it was lots of unpaid extra work for us back then.

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Replying to Husbandofstinky:
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By Paul Crowley
29th Jul 2024 12:31

A lot of my staff chose to be 'at higher risk'
My firm was just me and my daughter at the time, my time was lots of Emails explaining every change, and lots of phone calls because clients had nothing better to do.
I did all CJRS from beginning to end because it was risky and I did not want anyone making errors, any errors would be my fault.

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By C Graham
29th Jul 2024 13:31

How can she be advised by accountants to move to a Ltd co set up and not have a meeting to discuss the difference and implications and why it would be preferential from a tax efficiency pov? (presumably that's the only reason).

I find it hard to believe anyone would not raise questions about their altered status and responsibility as a director. I had a similar kind of client who frequently tried to claim unallowable expenses because she said everyone else in her industry did.

I therefore have limited sympathy. Though HMRC so often go after the easy target - the more vulnerable and naive rather than the deliberate evaders. So I do have some sympathy.

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Replying to C Graham:
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By Roland195
29th Jul 2024 13:41

To be honest, I think a lot of the accountants on here would be dismayed to find that despite such meetings and education, the average client has little understanding of any appreciable difference between when they were Self Employed & now Incorporated (which is at least three separate statuses).

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