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Will this man make a difference. No one seems to stay very long. My own view is that MTD since January and anything to do with VAT registration has been a disaster for me. My practice is not large but equally not full of small tax return cases. The way the Agent Services accounts operates has taken me ages to fathom. No information from HMRC. They did not even tell me that I had set one up in January 2018 when I registered some trusts. I wasted so much time trying to set one up and getting nowhere. Finally someone at HMRC told me in July that i had one already. The way the on line support system works is not fit for purpose. Trying to sort some clients vat affairs out I recently raised around 4 data requests. But when HMRC respond they provided a reference on their second reply - not the first. The data provided is not clear so with more than a single query it can be very difficult and sometimes impossible to identity which query they are dealing with. So how do you respond when its not clear what they are referring to. Its obvious they are doing everything to avoid client references to avoid Data protection to the point that its destructive. Also how can you tell which clients have linked to the Agents Services account for the online account when you cannot see names. I have 9 clients missing at present and I do not know who or why.