'Disappointment’ as accountants react to HMRC’s new service dashboard
While the attempt at increased transparency has been welcomed, the AccountingWEB community remains unconvinced by the accuracy of HMRC’s fully released service dashboard.
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".. we hope that the information will at least allow agents to see where the problems are and put them in a better position to advise clients as to likely processing times" is amongst this year's most optimistic summaries.
I know a chocolate teapot when I see it congealing next to my two-bar fire.
The incompleteness of the services listed is as nothing when compared to the inaccuracy of HMRC's 'indicative' and wide-ranging response times.
It's a bit like those 'we are currently running approx 2-3 hours behind schedule' notices that get written on whiteboards in hospital waiting rooms ... which confirm your worst fears but give you absolutely zero certainty on which you can plan what to do (feed the parking-meter, visit the toilet, buy a sandwich, take a walk away from the covid sources, or whatever).
So you remain stuck in an undefined queue ... only sure that if you do anything other than wait that it'll be your fault when you miss your 'slot'!
Trying to extract anything from HMRC generates exactly the same sense of 'pot luck' futility.
How do I find the "Agent Service Dashboard" - is this yet ANOTHER login? I cannot find it within Agent Services or Government Gateway
It would've been handy to include the link in the article - but here it is https://www.tax.service.gov.uk/guidance/HMRC-service-dashboard/HMRC-serv...
Note: It's not a 'part' of any Agent area as it's not specific to any Agent ... indeed it's not really a dashboard (just a painfully long-winded way of fighting through a list to be told vague & useless information about 'intentions')!
Well done Ivor, 'The dashboard of disappointment' I am sure we all enjoy what comes out of a Wyndybottom.
Why oh why does anyone bother going on a trial with HMRC?
"When the dashboard was first released to a select number of practitioners back in January".
Why would anyone engage with HMRC until they FIRST sort out their myriad of problems.,
Another link to another page! Nothing integrated, I was not even aware of this.
Why didn't they add it to the agent account?
Why have we still got an agent account and an agent services account?
Once again a complete 'shambles'
Like Bozo Jo, I don't believe a word of what HMRC says about anything any more. I don't believe they act with integrity. I view them as slapdash, unprofessional rogues with the occasional good apple trying to make a difference.
I qualified in 1991 and it has been one almost continuous slide to the bottom in the last 31 years.
Option to tax notifications:
"We are currently processing requests received on 1 SEPTEMBER 2021."
I think this can safely be described as atrocious.
"We aim to" drivel by HMRC.
Where is HMRC online VAT registrations?
Still waiting.
Also, when can I change my agent details for VAT and PAYE like I could for CT & SA? Why is there a different system altogether for these two taxes under an organisation which has been unified since 2005?
I use the HMRC inadequacies against them. Today I find they have totally messed up the processing of a client's loan pages and charged £25k too much corporation tax. Rather than ask him to go all round the houses, I have offered to:
1. Re-submit the corporation tax return with zero loan pages, which will lead to £30k less corporation tax being due than the correct return I originally submitted.
2. Write to HMRC explaining what has been done and why, and asking them to adjust the correct amount manually since their database has messed it up.
If every tax agent in the country did this sort of thing when the opportunity arose, I think that would wake up the dozy top brass a bit.