The issues with the DWP’s online services portal which hampered online filing in the past few days have been resolved – but there may still be some backlog.
The government gateway crashed over the weekend, affecting the online submission of forms for several departments including HMRC and the Department for Work and Pensions.
AccountingWEB was awash with members posting their personal experiencesdealing with the issues. Sheppitsgal summed up AccountingWEB member frustrations, “Loads of Friday RTI submissions, plus one last minute CIS Return to submit. NOT HAPPY!!”.
According to the HMRC press office, the problem lay solely with the government gateway, run by the Department of Work and Pensions. A spokesperson for the DWP said, “We were aware of the issue affecting some online services on Monday. The problem was resolved that afternoon, and customers should have no problem using these services.”
A continuing issue may be the large backlog caused by the problems. “There is still a large backlog of responses messages which may take some time to clear through the system,” said BTC software in a statement. “Customers who are still waiting for a business response from Gateway should continue to poll for their response.”
HMRC’s service availability page gives the following advice, “we are aware that you may be experiencing a delay in receiving your acknowledgement to submissions made. Your acknowledgement will be sent once the service is restored. Please do not attempt to resubmit your submission.”
The Revenue has also implemented a three days grace period on RTI filing, confirming to AccountingWEB that “Reasonable excuse provisions will apply to anyone who was affected”.