HMRC has made good progress in times of austerity by migrating its busier higher rate phone lines from 0845 to 03, according to a report by the National Audit Office (NAO).
In March 2013, the report found that HMRC was one of two government departments with the most highest rate numbers; but that has since been reduced.
Departments had inconsistent approaches towards the replacement of 0845 numbers with...
About Nick Huber
I’m a specialist business journalist and have a particular interest in tax and technology.