HM Revenue and Customs (HMRC) has said that it will close all of its 281 walk-in tax enquiry offices in the UK and replace them with a telephone service and a reduced face-to-face service of "mobile advisers" for people who need extra help with their taxes.
HMRC said the new service would be more efficient but the Public and Commercial Services (PCS) union, which has about 60,000 members at HMRC, said the closure of the offices after will "abandon" vulnerable taxpayers and could cost more than it will save.
The new service, which has been tested in the North East of England will "provide expert advisers to resolve issues on the phone in depth, in one go. It w...
About Nick Huber
I’m a specialist business journalist and have a particular interest in tax and technology.