HMRC is planning to privatise its postal handling arrangements, which it says will improve both the speed of which letters are answered and its phone service.
Following a three-month trial in Cardiff and Portsmouth, the Revenue issued an internal briefing notifying postal centre staff of the impending changes.
The department has signed a contract with EDM Group, which will scan 15m pieces of incoming post received by HMRC's personal tax and estates and support services (ESS).
Work is underway on an implementation plan for the privatisation, with the bulk of personal tax post expected to be outsourced by March 2015.
The deal will save the Revenue from having to to sort and move post around different locations. Instead EDM will scan incoming post and provide the department with a digital version within 48 hours of receipt.
According HMRC’s briefing note, pursing this route for post will...