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We can't register as our UTR (which has never changed) doesn't match with the "original" postcode (we have only ever had two postcodes so have tried both, with and without spaces). They did say we were not the only ones - so, we have now had our problem escalated to technical support with a promise of a call back in 48 hours. That was 72 hours ago.......
Thanks for the webinar link - I've registered and will tune in!
This is a grade one [***] up caused by HMRC failing to listen and properly consult, aided of course, by them alienating genuine IT contractors to fix this set up.
I have no problem with the EC Directive as such but as usual HMRC try a sledge hammer to crack a nut, then absolve themselves from blame and leave the agent to pick up the mess.
Rather than continually putting back the deadline (who in their right minds would want to try to join the new ASA less than a month from SA deadline) they simply need to bring back 41G (Trust) and try to get the thing sorted ahead of next year's SA cycle.
Thanks for the tip on the postcode. I hadn't previously noticed that HMRC have an old post code for my address. Have now registered using that old post code & the registration system didn't care that I put the new post code in the address section.
Trust registration form is poorly laid out. I guessed that you start with agent details & address but it is completely unclear. Have filled in some basic details and saved it and have until mid December to carry on.
I am completely unclear as to what the agent services account is as compared to my other agent accounts. I was asked if I wanted to transfer over my other services but didn't think that was going to be safe, so have just left the agent services to deal with trust registrations at the moment.
Pleased it worked for you!
Where did you find that postcode?
It's not accepting ours from our current filing notices nor from our previous office (which we owned when the Internet was first "invented") and would have been where we originally became online agents.
I'm going nowhere until I can find the postcode HMRC want me to use. And they aren't ringing me back as promised either.
Any clues on where I might find it would be gratefully accepted!
We have a handful of existing trusts, most of whom we have already filed 16/17 tax returns via our Iris software.
Would the 31st Jan 18 registration deadline discussed above apply to the trusts with returns that have already been filed?
Thanks
Sorry Kaylee - the old postcode that worked for me was from the current filing notice for my firm.
Sorry Kaylee - the old postcode that worked for me was from the current filing notice for my firm.
Thanks. Oh well, that's not working for me. We will try again next week. Still not received the promised phone call. This week I've spent over 10 hours on this and GDPR and I'm really no further forward on either. I'm beginning to think it's the start of the end of the small firm.
i managed to set up the agents services account but no tax services were transferred ,
but to register the trusts had to log in through trust registration pages .
no existing cases were listed or data transferred . can’t see the pages and info required but have to complete each page as you go . HMRC ADR had the dates the trusts were set up . complete waste of time
I am trying to register an existing trust with a dead settlor.
I have to enter her country of residence and all sorts of other stuff.............I will send her an email.
And the trust was set up by mother for children and I have had to enter the same address three or four times already. Why can't they just copy and paste the LPA system which works well.
I too have been registering a trust where the settlor has passed away. The form wanted the settlor's phone number. Like the rest of the online form I found I could not progress to the next page if I left the field blank. I put it to HMRC that I am not aware that there are any phones in heaven and they told me to put my number. I had to lie in order to continue with the registration. Talk about a dog's dinner...
You could have put HMRC's phone number. It would have been just as correct. And like any phone call to Heaven or Hell it just rings and rings and nobody ever answers.
Another mess of a system due to failure to consult with the people who matter- agents.
We could have told them how to set it up, what information to transfer from existing details on their other systems and how to design a set up form that allows a basic set up and then sends reminders for missing information.
Just another unnecessary department and more paperwork.
I am at a complete loss as to what to do. We have tried again to register this morning - no luck. I am waiting on HMRC technical to call me back - the promised 48 hours but we are at about 4 working days now - how much longer?
Well I registered 6 trusts before the agent access was mentioned. What a pain it is to have to enter the same info over and over again.
Even so, i have 2 that are going to be a problem:
a) one has 2 corporate trustees, and the screens only allow for one
b) has a missing beneficiary - on which legal advice is being sought. We have no NI/UTR to provide to track them down either!
Rules require a foreign (offshore ?) trust to register where there is a U.K. beneficiary. This is not possible if the agent is foreign, with no UTR, and with no UK postcode.
The trustee or beneficiary is 'unlikely' to be in a position to make the registration.
HMRC are of the opinion think this may need to be handled in paper form ?
Being an accountant who has to deal with HMRC is fast becoming worse than being a toilet cleaner in the 3rd world.
Have two trust and frantically trying to get them to shut it down as not needed. The other I must suffer the pain I suppose.
I attended the HMRC webinar on Agent Registration for MTD so was hopeful all would be straight forward to register for Trusts. In October I requested permision to register (as original instructed) and received the links to follow in HMRC email dated 19 October. Since then "impossible!".
After signing in using our Gateway ID and entering the partnership UTR and postcode (we have been here over 16 years!), the next page states "There is no agent business linked to this account"
Online help are still looking into it!!!!!!
Can anybody help? Rebecca?
After several weeks of chasing the Online Help team at HMRC, I can now report they have fixed whatever problem existed and my firm are now the proud owner of a new MTD ready HMRC Agent Services Account!
I have managed to set up an ASA, but am nervous of trying to register any trust. This whole exercise seems to be badly conceived, badly executed and takes absolutely no account of service to the "customer". I am reminded of Emile Woolf's expression " the staggering arrogance of the public sector".
Setting such tight deadlines for a massively time consuming exercise is crass in the extreme. All we are trying to do is meet compliance requirements for our clients, but there is the usual army of bureaucrats trying to slow down or destroy the system.