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Simple
They dont need an "enquiry".
Sack the useless numpties at the top, and start listening to the poor accountants who have to deal with this incompetent organisation daily.
Unpaid tax collectors
Governments of all hues have talked about reducing bureaucratic burdens on small businesses but one of the biggest burdens are the SMEs role as unpaid tax collectors. Both PAYE and VAT get ever more complex with big penalties for getting it wrong and little help from HMRC and their dreadful call centres.
Simplification is urgently required plus more and better trained staff at HMRC.
Incompetent HMRC administration
Yes I agree.
Our jobs are not about accounting anymore but as unpaid agents for HMRC. We should all change our job titles to HMRC correction for mistakes agents.
Not a single day goes by without receiving a penalty which has been issued in error by HRMC; and we cannot contact a human being at HMRC to sort it out. No, we have to go to the trouble of putting in an appeal; which you have to post off and try to fax (the fax numbers are blocked now, no doubt too many agents trying to sort out the unjustified penalteis issued in bulk) to hope that someone will actually deal with it at the other end. Why does HMRC state individuals phone numbers on their correspondence they send agents but when you phone you are put through to either the employer helpline, which is a misnomer because they can never help.
HMRC needs to be led by the professionals on the shop floor; the agents. The agents could easily sort out all the mess HMRC have got themsleves into.
Rant over.
HMRC is a waste of space
They simply do my head in! The amount of hours wasted on the phone trying to get through - thank god for speaker phones so you can get on with real work while listening to classical "your on hold" music.
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HMRC Admin
It seems to be it should be the other way around. Surely HMRC should be asking the questions. How can you run a department when the muppets at the top keep coming up with more crack pot unworkable cost ineffective schemes. axing of child benefits for some any one ?.