MTD sign-up remains sluggish as deadline looms

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With the MTD deadline fast approaching, only a fraction of the UK business required to join MTD next week have registered and only two percent of accounting firms have registered any clients for MTD.

AccountingWEB readers are probably sick of being reminded, but here goes none-the-less: for VAT periods starting from 1 April 2019, most businesses above the VAT threshold will need to keep their records digitally and submit their VAT return using MTD-compatible software.

And yet, the take up seems remarkably slow. According to HMRC, over 70,000 businesses have already signed up to the new service. You don’t have to be a mathematician to see that’s well shy of the 1.2m businesses due to be affected by MTD.

The current run rate for MTD sign-ups is currently 3,000. With April 1 looming, it’s going to take a tidal wave to get everyone set up in time. Meanwhile, businesses aren’t the only ones that are lagging.

An FOI request by the cashflow forecasting app Float found that only two percent of accounting firms (that’s 1,679 agents) have registered any clients for Making Tax Digital, from an estimated 72,000 tax agents nationwide.

This seeming intransigence doesn’t gel with HMRC research conducted in December which showed that 83% of businesses familiar with MTD had “started to prepare”. According to Float’s CEO Colin Hewitt, businesses have been let down by a confusing sign-up process and “reactive rather than proactive” accountants.

“[Many accountants] won’t have done more than sending a few emails which will probably be sitting buried in inboxes across the country. While solutions like Xero and Quickbooks have been very proactive in telling their customers about MTD, it’s obvious from the data that businesses haven’t yet responded to the registration process required.”

A big question is around the approach HMRC will take with the mass of likely late sign-ups. Float’s Hewitt is confident that there will be “leniency with businesses who are late to register” and there will be a “step up the communications on what is required”.

Indeed, an HMRC spokesperson confirmed to AccountingWEB that it'll not be a late fine apocalypse. "April 1st is not a cliff edge for sign-ups – the first returns for most businesses under the new system won’t be due until August at the earliest," said the HMRC spokesperson. "We recognise that businesses will require time to become familiar with the new requirements." The spokesperson added that in MTD's first year, the tax authority will take a light touch approach to penalties. "HMRC will not issue filing or record keeping penalties where businesses are doing their best to comply with MTD."

But despite HMRC's merciful approach to onboarding, Float's Hewitt warned business need to get in gear. “To fulfil MTD requirements properly, businesses need to look at registration today if they haven’t already – embracing its adoption rather than fighting it. If you haven't reviewed your VAT process, methods and software, you should. Also, if your accountant isn’t able to advise on MTD now, this should be a red flag and it might be time to start looking for new representation.”

About Francois Badenhorst

Francois

I'm AccountingWEB's business editor. Feel free to get in touch with comments, tips, scoops or irreverent banter. 

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By Tornado
26th Mar 2019 16:40

MTD for VAT is one thing but I guess that people (as predicted) think Brexit is a more important matter.

What idiot thought it was a good idea to introduce MTD for VAT at the same time as a national event as big as Brexit is taking place.

In order to keep the VAT monies flowing in, the Government need to make MTD for VAT voluntary as from 1st April 2019 otherwise the VAT monies flow will dry up as people struggle to submit Returns and make payments.

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By GW
to Tornado
26th Mar 2019 17:17

Tornado wrote:

MTD for VAT is one thing but I guess that people (as predicted) think Brexit is a more important matter.

What idiot thought it was a good idea to introduce MTD for VAT at the same time as a national event as big as Brexit is taking place.

In order to keep the VAT monies flowing in, the Government need to make MTD for VAT voluntary as from 1st April 2019 otherwise the VAT monies flow will dry up as people struggle to submit Returns and make payments.

The fun will realy start when HMRC divert all their available programmers to sorting out the customs/border systems (NAO were predicting it was likely 6 out of 8 systems wouldn't be ready on time) so nobody can sort out the problems that will become apparant once MTD starts for real.

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By GW
26th Mar 2019 16:47

Unless I'm missing something anyone with a VAT quarter of March 2019 who signs up now will have to file the January to March return using MTD when it doesn't become compulsory until their June return, so why would they want to sign up now?
They need to keep digital records from 1st April, but they don't need to register until later.

Given the comments from the House of Lords amongst others and the majority of business that up until now have decided they were better off without computerised accounting, it shouldn't be a surprise most businesses are not signing up before they have to.

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By Locutus
to GW
26th Mar 2019 16:48

Yes, my thoughts exactly.

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By MKH
to Locutus
27th Mar 2019 07:07

agreed

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to GW
28th Mar 2019 11:10

That is my thinking too!

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26th Mar 2019 16:51

Or your headline could have been "94% of businesses and 98% of agents have not wasted time and money on something they don't need to do yet"

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26th Mar 2019 17:09

Quelle surprise.

It seems that the settled advice to clients is to not sign up for MTD until you have filed and paid your final pre 1 April 2019 VAT return.

We have heard much wailing and gnashing of teeth on here from agents who have signed clients up early, and the impression is HMRC is fixing the MTD system on the hoof. Best let others waste time whilst it is straightened out.

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26th Mar 2019 17:30

HMRC know what's best for business , or so they think .
This is one of the worse moves they have ever made in my forty years of working in the Accountancy profession. HMRC have been told this won't work time and time again. VAT is just a small part of a very complex procedure and to use the software recommended needs Accountancy skills that most self employed people simply do not have . For this to work the Taxpayer would have to employ the Accountant at great cost to input ALL data on a programme such as Xero. To do this the Accountant will want his hourly rate and the Taxpayer will need to pay for expensive software , in addition security of data is at risk and the software companies will control the market with their price. HMRC have encouraged a situation were the market is flooded with products that are inferior and in the long run will lead to a very poor standard of record keeping by clients. I would imagine the individuals who thought this up were poorly informed, have not worked in the field of small business are younger and full of self importance. The Accountant does an incredible job of bridging the gap between taxpayer and HMRC and I feel very strongly that HMRC have kept "us" Accountants out of the frame and have feathered the nests of the software providers .If you look at nearly every single article on MTD including advertising blogs for Sage and Quickbooks not one positive word is spoken about these dreadful complicated and frustrating systems. All this rubbish with Bridging Software was HMRC trying to paper over the cracks when they could see things going wrong. My personal experience with the MTD team has been really traumatic and ended with them stating I could no longer email them and I should phone the Help Line with queries . It takes almost 40 minutes to get through and 9/10 times you are no better informed than when you started . Technology such as SAGE has been around for most of my working life so the question I ask is - why don't people use it already if its such a wonderful product. The answer is for you to decide . I hope HMRC feel pleased with the stress they are causing ordinary decent hard working self employed taxpayers and Accountants who deserve better !

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to GHarr497688
27th Mar 2019 10:16

GHarr - an excellent explanation of the situation

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to GHarr497688
29th Mar 2019 08:52

Yes, that is what I think too. I (sole trader, no staff) keep impeccable records. I cal them paper records as they are printed out but they are kept in Word format which works for me. All complexities are covered and I am very confident of what tax I owe and that what I submit to HMRC is accurate. I am not at all happy that I might be forced even to use excel (with bridging software) as it would involve a lot of time and not allow me to wrie as easily my own personal notes against items in the accounts etc - I just have my own ways that work currently and am busy and don't want to change them. I have never and would never use an accountant.

I have not registered yet. I don't think I fall into an exemkption category unfortunately. I am not prepared to go on to a cloud product. Our internet line (outer London) cuts out at least once a day. I obviously use the internet but I am certain cloud software would be slower and we would get sucked into products that might not work properly or have to be changed or go wrong when what I do at present never ever goes wrong and I entirely change it. So when forced I will move to bridging software for excel but I will not go willingly.

My current plan is to stay unregistered (but paying my VAT as now ) until they shut down the current portal. Then I suppose I will be forced into it. Even then I would keep old nad new record keeping going as I won't trust the bridging or excel. Indeed I might just put one massive invoice through and one massive expense through so my excel sheet is 2 items. Not strictly compliant but probably okay int he first year and I won't be fiddling around with excel entries which I hate. HMRC then get 100% accurate information and I have more income available on which to pay income tax as I am spending less on MTD software even - so win win for the state in a sense.....

However I wll see how it goes. If they started sending £1000 fines if you are not registered within a month of the need to be then I will have to buy some bridging software, ideally some that costs nothing or very little.
I don't like regular payments. I even buy my car outright.
I have not yet found a cheap already read and MTD forVAT bridging product for which you can just pay a one off fee.

I wish HMRC had a better more useable list eg where you can show the cheapest products or only the bridging one with no cloud or only those with no charge or only those with a one off fee.

I don't do queues. I donm't do waiting. I don't do call centres. The last time I tried to call HMRC they broke data protection law by not offering an opt out on their new voice recognition software - not a good experience. I was able to get over that by being silent but worried I would lose my 30 minutes of queuing time. The Information Comissioner is looking into HMRC's alleged breach of data protection law.

HMRC might want a lot of extra data in due course but they have to realise that comes at huge cost. I am not allowed to name a client without client consent and never ever do. I am not going to be shipping any data to anyone unless I am 100% sure it is safe.

In my view HMRC should make it all voluntary for at least 12 months and in that period offer one free bridging software product you can download on the HMRC website whch they stand behind, warrant etc.

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to EnglishRose
29th Mar 2019 09:11

This is what a lot of people will be doing but reading the rules it would appear that if there is no apparent reason (in which case you would be exempted) why you shouldn't be on MTD for VAT then you will be fined. You will have to show good cause (not just that you're waiting till the bugs have been sorted) as to why you are not registering. In the first instance I would certainly apply for exemption and see what they say. (I think we've been here before). Failing that put your name up for PM, everyone else is.

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to EnglishRose
01st Apr 2019 09:25

EnglishRose wrote:

I have not yet found a cheap already read and MTD forVAT bridging product for which you can just pay a one off fee.

Vitaltax and Avalara are both free. Quite a few are around £40 a year NJ Technologies being one.

I'm not sure if not being registered will attract a fine in the first year, it may well do, but certainly there will be no policing of the MTD data process, so you may get away with entering a single sales figure and purchase figure. You will have failed to keep digital records though, which could well attract a fine if you get a VAT inspection.

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to legerman
01st Apr 2019 16:45

Thanks the website for Vital says "once released" which seems to imply it may not be released yet.
Avalara - I am not sure if avalable yet as the website just says - register your interest.
Does anyone know if those two companies have a product people can obtain yet?

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26th Mar 2019 17:30

HMRC know what's best for business , or so they think .
This is one of the worse moves they have ever made in my forty years of working in the Accountancy profession. HMRC have been told this won't work time and time again. VAT is just a small part of a very complex procedure and to use the software recommended needs Accountancy skills that most self employed people simply do not have . For this to work the Taxpayer would have to employ the Accountant at great cost to input ALL data on a programme such as Xero. To do this the Accountant will want his hourly rate and the Taxpayer will need to pay for expensive software , in addition security of data is at risk and the software companies will control the market with their price. HMRC have encouraged a situation were the market is flooded with products that are inferior and in the long run will lead to a very poor standard of record keeping by clients. I would imagine the individuals who thought this up were poorly informed, have not worked in the field of small business are younger and full of self importance. The Accountant does an incredible job of bridging the gap between taxpayer and HMRC and I feel very strongly that HMRC have kept "us" Accountants out of the frame and have feathered the nests of the software providers .If you look at nearly every single article on MTD including advertising blogs for Sage and Quickbooks not one positive word is spoken about these dreadful complicated and frustrating systems. All this rubbish with Bridging Software was HMRC trying to paper over the cracks when they could see things going wrong. My personal experience with the MTD team has been really traumatic and ended with them stating I could no longer email them and I should phone the Help Line with queries . It takes almost 40 minutes to get through and 9/10 times you are no better informed than when you started . Technology such as SAGE has been around for most of my working life so the question I ask is - why don't people use it already if its such a wonderful product. The answer is for you to decide . I hope HMRC feel pleased with the stress they are causing ordinary decent hard working self employed taxpayers and Accountants who deserve better !

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26th Mar 2019 17:32

Who is the CEO of Float to spout forth on the question of MTD for VAT? We haven't signed anybody up to MTD yet, based on many years of experience with new HMRC IT initiatives. Quite happy to let other people find out what's wrong with the new system. Example - the new system can't give you a list of clients enrolled. Apparently to be fixed, but clearly in need of fixing.

How does he know what accounttants have been doing? We've been talking to clients about it for two years or more but given that HMRC have changed their mind several times on how it works, what is the point of rushing headlong to change their internal systems?

Don't forget that HMRC were supposed be be sending letters out last summer and some clients still haven't had them. Apparently it's OK for HMRC not to do things on time. We all know their attitude when others don't.

And Mr Float tells me I "need" to look at registration today. No I don't. I need to look at registration in time to file the first return under the new sytem, and in my case that's by 7 October.

Almost every article I read seems to think that lack of sign ups is proof of lack of activity or preparation. It's a bit like claiming a footballer isn't prepared because he hasn't put his boots on for a match at the beginning of July. And of course thinking of boots makes one think of cobblers.

I don't know why you bother with rent-a-quote advice from people who clearly haven't got a clue about life in the real world of practice.

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to Cloudcounter
27th Mar 2019 14:34

Well said - my thoughts exactly. We have been pushing hard to inform clients (many of whom don't want to know) whilst HMRC haven't helped.

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to Cloudcounter
29th Mar 2019 08:54

Exactly. It tends to be very sensible to be a year or 2 behind early adopters of technology so other people can be beta guinea pigs.

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26th Mar 2019 17:39

I went through my client list ages ago and was surprised at how few clients "need" to MTD at all - the majority of my VAT registered clients aren't breaching the registration threshold, so we won't be registering those for MTD. We'll register those who have to as and when, i.e. just in time for the quarter end 30/6 and afterwards to be submitted. No point in doing anything before we have to, especially given how HMRC have moved the goalposts constantly - and how there are plenty of reports of the trials not working properly.

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to Ken Howard
26th Mar 2019 18:13

I’ve sent a letter to Hmrc explaining they’re criteria for exemption was published close to the start date and explaining the guidance was inadequate . Once I receive a reply I will claim individual exemption . As if stands clients may well make errors suddenly switching to cloud products they don’t understand . Can Hmrc not see the danger in what they are doing . Scary !

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By dl100tr
to Ken Howard
27th Mar 2019 10:40

Exactly my situation too! What's more, one client - going through a very poor patch at present - had zero turnover in the last year, but HMRC's letter told him that, according to their records based on his last year returns, it seemed likely he would have to sign up. I agree with almost everyone in this thread - there is no need to sign up until your first return is due under MTD. This was actually stated quite clearly by HMRC during the last webinar I took part in. I'm also finding frustration in simply logging into my (original) agent's online account - it seems they have changed the portal in the last couple of days so none of my (many) Lastpass saved logins work!

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By SXGuy
26th Mar 2019 19:09

The thing is, you can't sign up to mtd as an agent without having an aml registration in place, those that for whatever reason have had to register with hmrc aml supervision in recent months will know that the 45 day waiting period is a laughable joke.

So what happens to those who perhaps registered with hmrc within the time they specified only to find out that come April 1st the decision is still pending.

Personally I'm already keeping client records which would be compliant with mtd but I will probably wait till July before I even bother to switch anyone over.

Think I'll play the brexit game on this one.

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By DMBAcc
to SXGuy
27th Mar 2019 10:54

SXGuy wrote:

The thing is, you can't sign up to mtd as an agent without having an aml registration in place, those that for whatever reason have had to register with hmrc aml supervision in recent months will know that the 45 day waiting period is a laughable joke.

So what happens to those who perhaps registered with hmrc within the time they specified only to find out that come April 1st the decision is still pending.

Personally I'm already keeping client records which would be compliant with mtd but I will probably wait till July before I even bother to switch anyone over.

Think I'll play the brexit game on this one.


Thank you for this. I was beginning to wonder whether I was going mad (though that can't be ruled out thanks to HMRC and MTD). Being a CIPFA accountant I have had to register AML with HMRC since 2015. I used to do this by letter each year and the system worked. I even got notified when I needed to pay each year and what reference to use. This year I got precisely NOTHING. Just before Christmas I realised that I hadn't paid for the current year. It took me 15 minutes to actually find an HMRC web page that told me how much I needed to pay and that I needed to log into my Gateway. Can you believe they have my wife's name registered to my Gateway just because I used it to investigate her pension!!! So to carry on I eventually was able to pay but I had to do this manually because the online system didn't work. Then I had to write to HMRC telling them which of their bank accounts I had paid into so I could get re-registered. After noting some 45 days later I was still "Pending" I left a comment asking for someone to call me. Surprise, surprise I actually did get a call from an apparent intelligent guy who told me that I had to pay an extra £110 for goodness only knows (CON!!!). So here am I still "Pending" with no one being able to tell me when I will be registered to sign up for MTD. There is a phrase including the word "brewery" I could mention. Since George Osborne stood up in Parliament using his infamous phrase "at the press of a button" I have been depressed with the lack of understanding this so called "small business supportive" Gov't has to how small business works. No one in the Civil Service has any desire to find out how disruptive this whole fiasco has been. They simply don't care and won't care until their VAT receipts suddenly plummet. There has never been any engagement with small businesses and it seems that the House of Lords, of all people, is the only institution that seems to have any grasp of the lunacy of this whole project. Can you imagine if they had implemented MTD for everyone what would have happened to Income Tax receipts?
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By SXGuy
to DMBAcc
27th Mar 2019 12:08

I dread to think what would have happend had they rolled it out to all tax payers and not just vat. The logistical nightmare for a start would have been something which may have forced my hand to leave the profession. I simply can not see a situation where a yearly client hands over figures every quarter, could you imagine, you'd have to employ someone just to chase everyone each quarter.

But with regards to this fiasco I'll sign up in July and let others have the headaches for a few months.

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26th Mar 2019 19:12

I also did a check of my clients who would be affected and sent them round a one page note -last week in fact -because I thought that they would view the Quickbooks adverts on the TV and wonder what it was all about.
I just said that I'd got it all in hand and told them confirmed their start quarter.
And no... I've not signed up yet as, like others here my first one is to 30 June and we have been told that if you signed up then the next return would have to be submitted via MTD which for many is 31 March.

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26th Mar 2019 19:13

Me too - no (MTD) taxation without representation!

Bring on the revolution...

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26th Mar 2019 19:44

Less than 10% of my VAT registered (and above the limit) clients have received letters. Total shambles. I would say more but that's not for here.

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to DaveyJonesLocker
26th Mar 2019 22:56

Hardly any of mine have received a letter and most know nothing about it . Shambles is an understatement . Come on Hmrc you should know better .

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By Red1960
to GHarr497688
27th Mar 2019 12:43

That's the problem though isn't it?

HMRC have been comletely seduced by the promises of the IT industry and the delusional belief that MTD will make the "tax gap" disappear with a puff of smoke.

With huge profits in the offing on one hand and the imagined potential to fulfil HMRC's historic antipathy to the profession by relegating it to the sidelines on the other reality hasn't had a look-in for a long, long time.

Shambles is indeed an understatement but HMRC never have known better as their performance at the Public Accounts Committee and elsewhere has amply demonstrated.

HMRC's capacity for self aggrandizement and self delusion is virtually infinite.

If they did know better they wouldn't touch MTD with a bargepole as it is the effects on tax receipts are likely to be a disaster.

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By djtax
to DaveyJonesLocker
28th Mar 2019 12:28

I still haven't had my letter nor have the majority of my clients.

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27th Mar 2019 06:27

So:

1. HMRC have yet to send out self-assessment penalties, must be around £100m or so there. The staff are on Brexit.

2. I'm sure I am not alone in noticing other stuff that's got worse lately, no doubt those staff are on Brexit.

3. MTD is the worst software implementation I have seen in my 30 year career.

4. Brexit is a total shambles. Admittedly a No Deal now looks pretty unlikely, which is the one option where HMRC would need to move even more staff across. But I'd imagine the other options MPs are voting on, like the Norway option, will also need HMRC resource.

5. News from the pilot - the real news, not the HMRC fake news - is grim indeed.

6. One of the book-keepers who does work for me has gone into MTD full tilt and is experiencing problems.

In my view, there is still a non-zero chance that MTD is either scrapped or delayed for a year, even at this late stage. Like Brexit, nothing is off the table entirely.

Conclusion - continue using the methodology I have been using for the last 2 years on MTD, namely Just In Time project management.

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By djn24
to mr. mischief
27th Mar 2019 10:16

mr. mischief wrote:

So:

In my view, there is still a non-zero chance that MTD is either scrapped or delayed for a year, even at this late stage. Like Brexit, nothing is off the table entirely.

Conclusion - continue using the methodology I have been using for the last 2 years on MTD, namely Just In Time project management.


I really can't see how they can delay it at this late stage but it is going to be a shambles. It would have made more sense to bring it in as voluntary but then nobody would sign up.
Thousands of VAT returns will be filed late and thousands of appeal letters will be sent in. HMRC can;t even answer the phone at the moment so it's going to be a nightmare.
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27th Mar 2019 09:49

I cant believe those stats.

Perhaps the people are taking back control and not going to pay their VAT

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By Tornado
to Tom 7000
27th Mar 2019 10:19

I think it will be more a matter of trying to work out how to submit Returns and how to pay rather than deliberately not paying.

In my experience most people try to do their best and pay the due taxes, albeit with a grumble or two, but if the ways of doing this are complex, time consuming and unproductive (spending time on our customers is always a priority matter), then people just give up and something like MTD for VAT will become an irritation that can wait until it is easier to deal with.

Sure you can take a horse to water, but you cannot make it drink.

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By Jdopus
27th Mar 2019 10:09

I actually tried to register a single client as a test to see how the system worked just yesterday.

The answer? Not at all, the webpage immediately froze as I tried to register them for MTD and it was impossible to proceed any further. If this isn't fixed by the time April returns are due, there are going to be an awful lot of people without any way to submit VAT returns at all.

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to Jdopus
29th Mar 2019 08:58

I hope they realise this and therefore do not force people to register - in other words don't cut off the current ability to continue to file as before.

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to EnglishRose
01st Apr 2019 09:48

My understanding is the existing GOV.UK portal will remain open and businesses that are MTD mandated have to switch themselves over to MTD.

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27th Mar 2019 10:11

The assumption seems to be that "starting to prepare" should begin with registering for MTD.

That is the worst possible way to handle things. Registering should be the last thing you do in preparation, once everything else is in place.

Is Float one of those apps where they sell the software first, and then make it work? Because Float's CEO Colin Hewitt seems to view processes in reverse.

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27th Mar 2019 10:12

The only winners here are the software industry........

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27th Mar 2019 10:13

Whilst I have got my new agent credentials (yet another lot) I have not yet signed any clients up. As quite a few of your correspondents have said (and I agree) this can all wait until July/August. I suspect the reality will be as confusing as RTI was

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By djn24
to Vallery Lee
27th Mar 2019 10:19

Vallery Lee wrote:

Whilst I have got my new agent credentials (yet another lot) I have not yet signed any clients up. As quite a few of your correspondents have said (and I agree) this can all wait until July/August. I suspect the reality will be as confusing as RTI was

I'm in exactly the same situation.
I can't understand how the new agent portal looks exactly the same as the old one though. Which clever person thought that would be a good idea? Nothing to show that it is correct and that you have registered. Pathetic.
No way am I transferring clients across until I have to as I think there's a chance they will go missing.

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to djn24
29th Mar 2019 09:19

I have some bad news for you, the new Agent Services Account looks nothing like the old Agent Portal and it would seem that you may have set up the wrong type of account.

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to Duggimon
29th Mar 2019 09:23

I'm not so sure - I had exactly this problem - the ASA login took me to something that looked identical to the standard agent screen (except no clients!). After hours of frustration, I (or more likely, the back-end system) obviously 'did something' and since then it has directed me to the new-completely-different-looking ASA screen which looks more like a .GOV.UK and has a banner at the top saying 'Agent Services Account'. So keep fiddling about is my recommendation.

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By Tornado
to Vallery Lee
27th Mar 2019 10:23

Unfortunately we have one client who is on monthly Returns. I will not, however, sign them up to MTD for VAT until I know that the HMRC system is working properly.

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27th Mar 2019 10:33

"While solutions like Xero and Quickbooks have been very proactive in telling their customers about MTD..."

Pro-activity needs to go beyond having guidelines in a pop-up with dead links:

"Add clients to your Agent Services Account" takes you to a page which says "Oops - Page not found".

Oops indeed.

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27th Mar 2019 10:44

I don't know who the hell Float think they are guessing how pro-active accountants are.
We're certainly more pro-active than HMRC who can't even be arsed to tell everyone on time.

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27th Mar 2019 12:18

Maybe we should start making a list.

HMRC's webpage for signing in to the agent services account is here:

https://www.gov.uk/guidance/sign-in-to-your-agent-services-account

When I click the big green 'Sign in now' button, it takes me to a page to *create* a *new* agent services account.

Hopeless!

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27th Mar 2019 12:18

Maybe we should start making a list.

HMRC's webpage for signing in to the agent services account is here:

https://www.gov.uk/guidance/sign-in-to-your-agent-services-account

When I click the big green 'Sign in now' button, it takes me to a page to *create* a *new* agent services account.

Hopeless!

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27th Mar 2019 13:35

I've experienced this problem too.

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27th Mar 2019 10:51

VT have just announced their MTD is in pilot mode with HMRC and working smoothly. None of my clients will be going on MTD until they have to. Clients that are using cloud based systems especially bank streaming are having problems (not sure if they are MTD related though). Isn't it a pity we can't blame Brexit and MTD on Donald Trump or the Russians.

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