PAYE and CT niggles after HMRC upgrade
AccountingWEB members are reporting problems with PAYE codes this morning following HMRC maintenance work over the weekend on its computer systems.
At 7:30am this morning, AccountingWEB member Flash Gordon logged in to comment, “They appear to have gone back in time.” When trying to view PAYE notices for the current tax year (2014-15) all he could see was a 2012/13 listing.
“And as they don't offer 2014/15 as a separate option you can't see your notices!” Flash noted.
The same scenario was reported by Peter Cane in Any Answers, and Banks Accountants, who are unable to process records at their payroll bureau. The firm, which supplied the screengrab on the right at 10am this morning, commented:
“The problem is there's no one to talk to [at HMRC]. We've been put on hold and passed around from one department to the other. We don't have the time to wait, so we went to AccountingWEB instead.”
At 11:30am, the department contacted us to explain that the drop down list for the new tax year had been omitted from the upgraded menu over the weekend and was defaulting to a previous year.
“The issue was resolved at 8.30am,” HMRC said.
Update 1pm - Company registration number problems for CT too
Since noon, reports have also been coming in from AccountingWEB members and tax software developers about problems with CT Online. Ruddles raised the alert in Any Answers at 10:30am this morning, followed by comments below from BKD at 12:18pm and stepurhan less than 20mins later.
Customers of TaxCalc have also been hitting the support lines, with more than 10 calls received so far this morning. A new validation routine that was introduced this weekend is creating a new error condition (7752) that tells the submitter: “The CRN on the submission does not match the CRN for this Unique Taxpayer Reference."
The validation routine is not applied if there is no CRN in the CT600 (for example on a charity's return). Nor should the routine take into account leading/trailing letters and zeros.
TaxCalc advised: “Unfortunately, HMRC are currently experiencing technical issues with this validation and it is currently checking the leading zeros when performing the comparison.”
AccountingWEB member Gary McC, a software consultant, added “Some returns are getting through and others not,” he wrote.
HMRC is investigating the issue. The CRN problem was one of several glitches reported by HMRC's CT service issues page, which currently advises: “If this issue has affected you please do not attempt to resend your document. We will post an update on this page as soon as the issue has been resolved.”
Also causing trouble are a number of issues for new companies attempting to register for corporation tax or download CT600 returns or HMRC's filing software.
On Any Answers, meanwhile, Islwyn reported problems accessing HMRC's website full stop.
Have you been affected by the PAYE flashback to 2012, or discovered any other unexpected features - good or bad - following the weekend upgrade?
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