RTI teething troubles over the weekend spilled over into the first week of the new tax year as HMRC’s upgraded computers struggled to cope with the workload.
The half-day strike called by the PCS civil service union did not help. With users encountering time outs and service delay messages from HMRC Online, the tax department’s helplines struggled to cope with demand, according to widespread reports from AccountingWEB members. The difficulties also extended to commercial software suppliers including Sage and Moneysoft.
“Sage phone lines are in melt down and [I] cannot get through,” commented George on Wednesday morning.
As previously reported, HMRC’s computers...