Agents receiving direct digital communications from HMRC will face client expectations for a more "proactive service", according to HMRC research.
This week, HMRC published findings from its research into digital self assessment, based on responses from tax agents and more than 750 individuals who use self assessment services.
Two thirds of taxpayers said they would be likely to opt-in to an email reminder service.
Unsurprisingly, however, the report found that accountants also want the communications their clients get from HMRC about errors/late payments/penalties so they can react on their behalf and in good time.
About Rachael Power
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