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Take part in the AccountingWEB Survey of HMRC Online Services.

13th Dec 2006
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It's official; the AccountingWEB community can now play its own role in assisting HMRC implement the Carter programme for online services. All those cries into cyberspace do register you know!

Members can now have their say and help to shape HMRC’s online services by completing an AccountingWEB survey of HMRC Online Services. The survey will run until mid-January 2007 and we will be sharing the results with HMRC, who have agreed to provide AccountingWEB with an overall response back to the end of February.

HMRC are very keen to work with accountants at “grass roots level” to ensure that they not only meet the Carter programme’s twenty nine specific recommendations, but also to provide enhanced services to address customer needs. A number of potential improvements have already been identified but HMRC need our help to establish customer priorities and needs.

Julian Hatt, HMRC’s head of communications and stakeholder engagement for the Carter program spoke at a recent accountants’ conference on his department’s new philosophy and the need for HMRC to put themselves in the shoes of clients/accountants. He said “We need to work in partnership with agents, practitioners and software houses and we are trying to strengthen those relationships,” he added. “They can influence the shape and design of our services.”

Lord Carter of Coles published his “Review of Online Services” back in March, and there was uproar over proposals to reduce filing dates to six months. Following unrivalled protests over this idea, Lord Carter was persuade to re-evaluate the matter. Hence the filing date for paper returns is set to be 31 October by 2007/08 while the filing date for online returns remains unchanged at 31 January.

There is an awful lot more to the Carter recommendations than mere filing dates, they cover on-line strategy, data, filing and working with agents, software developers and intermediaries. For a reminder of the twenty nine steps to Carter, please click here.

HMRC are committed to collaborative working to implement the Carter programme and have said that they would be very pleased to receive feedback from the AccountingWEB community. Please follow this offer up and take five minutes to complete the on-line survey.

Take part in the survey.

Read on:
HMRC Implementation of Lord Carter’s recommendations – Consultation with key customer groups.


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