UPDATE: HMRC PAYE dashboard error continuesby
UPDATE 29 January: HMRC has confirmed that the problems it was having with missing data in its Business Tax Dashboard extended beyond the tax month 8 figures, as previously reported.
HMRC made an online announcement on the 29th explaining that there were also problems with figures in tax months nine and 10 for some PAYE schemes. The department added that it would try to correct the issue by 10 February. Last week, AccountingWEB members Lyndaw and Myshkin commented that their clients' dashboards were missing other months' figures as well.
"I've seen them with errors every month since may," the latter said.
Due to an IT change made to the Revenue’s systems on 21 November 2013 and corrected on 16 January this year, payments made between those dates are not showing correctly on the dashboard, the department advised in an online apology.
Worryingly for clients, the error means that the dashboard shows them owing more tax for affected months than they were expecting.
The Revenue advised those with errors that they need not get in touch as the affected data will be corrected in due course and added that it would not be pursuing any apparent debt relating to this issue.
According to HMRC, the issue arises where:
- employee leaver details relating to the 2012-13 tax year or earlier have been incorrectly included on any Full Payment Submissions (FPS) submitted this tax year
- live payment data in respect of the same employee is included on a subsequent FPS
In these circumstances, HMRC's systems create a new employment on the employer’s record resulting in a duplicated month 9 and 10 charge.
HMRC apologised for any inconvenience caused and added that it is investigating the number of records affected by this error.
But one AccountingWEB member who experienced issues with the service reported that up to 30,000 employers could be affected.
Oldmanwetmix posted on Any Answers about his problems with the system earlier today.
“Many of our clients are misallocated, or missing. We even had specified charged added to when some of the submissions had been made.
“It took an hour on the phone for HMRC to admit it was an error on the website that had affected 30,000 employers,” he wrote.
Oldmanwetmix’s errors included a client’s payment made on 16 November that was allocated to the month ended 5 December and a single payment that was split between tax and NI and allocated to different months.
Another user affected was Ted too, who’s month 8 payment is not showing on the website.
He added that he was told there were also known problems with months 4 and 5.
"A slightly harassed sounding girl was able to confirm it had been received, but was not able to explain the three random amounts showing as received on 17 December which have been allocated to month 9.
"I too am going to leave it for a week or two and see what happens. I just feel sorry for whoever made those three random payments, as they will have to get them found and correctly allocated, because they're definitely not ours!"
Has anyone else experienced a similar issue? Let us know by commenting below.