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Intuit launches QuickBooks 2012

19th Oct 2011
Contributing Editor accountingWEB
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Intuit has launched a new version of its financial management software for small businesses, accountants and bookkeepers.

Announced at yesterday’s Softworld conference, QuickBooks 2012 includes new time-saving features including a calendar view of financial activities, an improved client data review tool and a tool to identify invoice timings.

The software also incorporates accountant-centric features to simplify organisation and save time, such as being able to batch invoices for clients sharing the same flat-rate fee.

Rich Walker, director of global accountant strategy and initiatives at Intuit, said: “Accountants play an important role in helping small businesses to manage their finances correctly, keep their records in order and stay compliant.

“We want to make it as easy as possible for accountants to support their QuickBooks clients, particularly as we continue to grow our small business customer base in the UK.”

Intuit's time-saving focus follows their report, 'The Three Year Glitch', which found out of 500 small business owners polled 1 in 10 spend more than a day a week managing their finances and administration. Accountants can use the improved version to help clients better manage their finances and spend more time focused on business growth. 

Desktop versions of UK QuickBooks 2012 will be available in November and versions for download from 25 October.

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By chatman
20th Oct 2011 13:13

I don't trust Intuit any more

If it is true that Intuit “want to make it as easy as possible for accountants to support their QuickBooks clients” why do they make VAT more complicated than everyone else? Why do they force accountants to continually buy new versions of their software? Why don't they make importing transactions easier? Why don't they make their "help" line more helpful? Why do they make it  so hard to export dates?

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By jfowen
20th Oct 2011 13:57

I also have a gripe

I've been using QuickBooks since version 3 back in the 1990's. I've been responsible for introducing many clients to the program. I agree that the helpline leaves a lot to be desired and the date export should really have been sorted out long ago for the UK market.

For years I've pointed out the weakness of the stock side of the program but to no avail.

The latest insult was to discover that you can buy Quickbooks single user off Amazon, Currys, PC World and others at £80 less than it would be sold to me direct from Intuit. When I queried this, I was told that Amazon buy it at the same price as myself and choose to make a loss on each one sold. Did they really expect me to swallow that one?

I for one, will not be renewing my Adviser status next year, they want accountants to promote their product but couldn't give a fig about us as scheme members. Overall they have lost the plot and may end up being hated as much as Sage.

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By chatman
20th Oct 2011 14:44

Bad Idea

It's starting to look like this advert was not a good idea for Inuit!

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By JC
21st Oct 2011 11:27

Interesting pricing ...

Using this link

http://quickbooks.intuit.co.uk/small-business-accounting/compare-quickbooks-products.jsp

From the above link it looks as though - desktop apps are being priced on a Cloud basis - i.e. monthly AND on a 12 month contract (Premier = £400 ! - ouch)

Is this is a nastly little wrinkle being adopted by Intuit?

Is Intuit trying to capitalise on the Cloud pricing structure ?

 

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Replying to wilcoskip:
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By jfowen
21st Oct 2011 18:10

We will be the last to know

You pay your PAP membership but they don't tell you what is going on!

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By Malcolm Veall
22nd Oct 2011 13:51

Desktop / Online Comparison

Now that they have been around for a little while - has anyone any comments on use / clients' use of the online versions, where they were previously used to the desktop versions?

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By carnmores
24th Oct 2011 17:46

its still a good program

it a pity the UK management are so poor - if i was looking on from afar Canada i would be less than pleased despite the probable short term growth - these are my concerns

- i rang up on behalf of a client to ask about QB 2012 about 12 days ago and was told that it was in beta and probably a long way off so we purchased 2010 - then next day i got an email from QB announcing the release of the very same

- i called up the help line - WHY IS IT IN INDIA FOR GODS SAKE - and was told they couldnt help - i really object to the help line MO

- there are a number of technical issues that need addressing - some mentioned above

- VAT it is still not working properly - try moving from accrual to cash acounting and see what i mean - WHY hasnt this been fixed and all that nonsense thro the VAT adjustment routine

- Transaction exporting and importing is way nigh impossible without using 3rd party proprietory software such as RedBus and the ilk. a prime example of this would be when opening up a new data file cos the old is  too big you can import the lists but not the outstanding transactions - a terrible shame

- Stock comments as above

- forced upgrades following the linking of the payroll software at totally unrealistic prices

- and why cant we transfer from a deskop to an online version yet - this should have been top priority

- i could go on but whats the point when they appear not to listen

- a PR disaster in the making from my favourite software house ( werent they the ones that gave up on taxcalc and quicken also shame on them)

- i dont doubt that there are small improvemenst in 2012 , eg batch entry sounds promising but overall its release has been handled very badly - its the mushroom growing principle one suspects - open the door throw some s**t on it and close the door and leave eveyone in the dark and wait and see

very very sad

 

 

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By jfowen
26th Oct 2011 14:40

Why no comment from Intuit?

OK, it's a week since the original press announcement. Given all the negative views about, you'd have expected Intuit to be monitoring AccountingWeb. You certainly get an input from most other accountancy based software when their software is mentioned.

As carnmores says, they just seem to want to turn their back on problems

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By alisonatintuit
26th Oct 2011 16:49

Alison from Intuit here -

Hello everyone,

I have recently joined the team here at Intuit UK, and would like to try to respond to your issues, as the new Head of Accountant Programmes at Intuit.  I am sorry that you are all so upset with us.  I do understand and am going to be working hard to turn this around so you regain trust in us.

I can't solve all your issues at once, but I can tell you that we are very dedicated to listening to accountants, to adding features and functionality that you need in order to save time in your workday, and to making the ProAdvisor Programme the best ever for you.

it won't happen overnight. But I can assure we you are on it.

I am not going to address each concern line by line, but I do want to give you these highlights so you know we are not just ignoring the things you have raised.

1) I have been hired to focus entirely on accountants.  Having been one myself for 10+ years, I understand the issues, and am dedicated to improving the communications and the resources we give you as part of the ProAdvisor Programme.  I welcome your suggestions for where I should focus first on the Programme. You can reach me at [email protected]

2) The 2012 product was developed with accountants in mind.  There are many features that will save you time - as example - the excel integration is amazing (particulary in instances where you need to create custom reports - you create the report once, and then refresh it each month from the data in QuickBooks.)  Yes it is true that you cannot import or export absolutely everything, but we'll take your feedback and see if we can solve for your needs in future versions.  We also have invested heavily in the Client Data Review tool - this literally allows you to find and fix common client errors (particularly useful when you want a business owner to do the day to day tasks, and you focus on the higher value month-end tasks and financial reporting.) And there are many more new features.,  I would be happy to send you a zipped Powerpoint Presentation with the new features for 2012 - just email me.

3) about the upgrades... well, we usually create new products when the customer demands are there.  You can continue to use an older version if you wish, but with the security and patches and things we have to do to keep supporting older versions, we need to limit our support of these older products to the past three years.  I know this isn't what you necessarily want - ideally we would keep supporting and upgrading our old products forever, but it isn't feasible to do that with all the operating system updates and security patches necessary. Every time an internet or security issue comes up regarding your operating system, we have to create a patch for that and push it to you so your data is not at risk. 

4) if you have recently purchased QuickBooks 2010 - I have some good news.  You can call us to have it upgraded to 2012 at no charge provided that you purchased it within the last 60 days. 

5) additionally - if you are not happy with any QuickBooks you purchase, you always have 60 days from the date of purchase to get your money back - no quibbles.

I hope this is helpful - I am very open to a one-on-one discussion with anyone on this string - just email me and we can set a time to chat in person.

Thanks!

Alison Ball ,  Intuit Ltd.

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Replying to JoeOBrien1983:
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By Malcolm Veall
27th Oct 2011 15:25

Online / Desktop transfer?

Alison,

Thank you for coming on here, and good luck in your new role.

You have not commented on carnmores point "and why cant we transfer from a deskop to an online version yet - this should have been top priority"

I have a number of clients who have used desktop QuickBooks for years, who want to go to online but cannot comptemplate setting up a new online dataset manually.

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By chatman
27th Oct 2011 15:58

@Alison

It would be good if you could let us know when all of the above points have been addressed. Then people might stop leaving, and maybe even go back to QB

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By carnmores
27th Oct 2011 16:12

Alison

thank you for getingback to us all - its appreciated - i will be in touch next week.

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By alisonatintuit
27th Oct 2011 17:28

remaining comments

Hello everyone,

I just checked with the product team here and we do not have the desktop to online transfer capability. It turns out it is very difficult to do.... The reason is that the feature set is different between the different versions and you would lose functionality if you moved your Pro or Premier file into QuickBooks online.  One example is multi-currency and the ability to set and re-set the base currency, and there are other differences too. However,  I am happy to take your feedback for reasons why you feel this is needed and I will evangelize your case to the Product Managers here.

And I do welcome individuals to engage with me one on one.  In fact, an email into my in-box is quite easy for me, since I can forward to the experts here and get you a quicker response.  So if you really feel strongly that we should add this capability, please let me know, and why.

One thing to keep in mind though - as accountants you will appreciate this - because we are publicly traded, I cannot reveal future features or functionality.  It creates a "future promise to give" which would compromise our ability ro recognize revenue on that product line until that feature is released.  So please know that i will never engage in future feature discussions because of that.

I look forward to hearing from you personally!

Alison

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