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Royal Mail accounting chaos

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27th May 2010
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Rollout of a new Royal Mail system used by postmasters to do their accounting has been put on hold until connectivity problems and problems with crashes have been solved.

The system – Horizon Online, an upgraded version of the existing Horizon retail Royal Mail platform – is too often failing to link with the postal carrier's central data centre, compromising customer transactions, according to a report by our sister site, PublicTechnology.net.
 
Until the bugs are fixed no more branches will be hooked up to the service, currently being trialled at some Crown post offices (i.e. ones Royal Mail owns as opposed to those franchised out).
 
A copy of an email sent to an unnamed sub-postmaster was leaked to the media in which Royal Mail reportedly tells its employee, “"To ensure that we minimise any further disruption to the network, we have postponed the migration of further branches to Horizon Online until we have addressed the root causes of the problems... Whilst disappointing, this is not unusual for a major IT project as it enables us to ensure that these issues are ironed out before we proceed with further branches."
 
The system has reportedly had already been receiving complaints about data losses with the main Horizon system itself, claims the magazine.

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