Software feedback: Xero responds to AccountingWEB usersby
Xero has responded directly to recent software issues raised by AccountingWEB audience on Any Answers.
Following feedback from Accounting users on Any Answers, regarding its software, Xero has responded, outlining pre-existing solutions, solutions in the pipeline and next steps for users.
“We get thousands of product requests and changes that reflect the needs of many different business types, sizes and industries who use Xero. Community feedback is important to the Xero team, and those requests are reviewed carefully by our product teams and do play an important role in our development strategies.
We think UK customers will be pleased to see updates to areas like bank reconciliation, invoicing and reporting, which will be delivered in the near future. To be transparent, while some of these feature updates seem simple, they sometimes are reliant on major architectural changes that must be completed before updates are possible and means they can take time.
As always, we’re continuing to listen closely to all of our partners about what you’d like to see in Xero, and how we can improve.”
Xero has responded individually to recent feedback provided on Any Answers, and has split the queries by product area.
No invoice total column on the All tab (just paid and due), and if you need to change tabs (to only see the unpaid ones) you have to enter your search criteria again. What's wrong with filters?
If you raise it as a feature request, we’ll monitor and see what we can do.
Not enough fields on invoice header and lack of custom fields generally.
We know that this is something that many of you have asked for and it is on our product roadmap.
On the ‘New’ invoice reports you have to remember to exclude void and deleted invoices. And there isn’t an invoices by customer by time period report.
This is also on our product roadmap.
Several AccountingWEB users raised about Xero ledgers and specifically about their filtering capabilities.
- “Repeat the scroll arrows at the foot of each page in, eg account transactions at the top of the page. Save scrolling all the way up or down to move to the next page.”
- “Put the Files link back on the top bar instead of hiding it in the drop-down box with settings”
- “Default select headings are not the generally needed ones... Fix the practice as the top option in the list to change organisation”
- “Can't journal into the banks, A/R or A/P”
- “Unable to force use of tracking codes”.
Xero answered “We can’t respond to these as it’s unclear which bit of the product they are talking about” and asked for more clarification on which filters users are referring to.
Bank rec screen only shows 10 transactions that can’t be filtered or sorted
We’ll keep our customers updated if this is something we decide to enable.
Credit notes don’t show on the bank rec find and match
Your best bet here is to log a feature request, and then we can consider it as part of our product roadmap. It isn’t something being considered at this stage.
Unable to set user access to reconcile the bank without access to account balances
Your best bet here is to log a feature request. It isn’t something being considered at this stage.
No EU edition (the international edition doesn't properly handle EU VAT)
At this stage, we do not have a specific EU edition.
As part of standard business practice, we have reviewed and updated our product and pricing plans to allow continued investment in product development and the future of the platform.
As part of this process, we have made significant updates to our platform, responding to customer needs in areas like practice management, cash flow and payment tools, compliance and tax, improved automation and security.
“It still offers Covid advice and support”
Now that all restrictions have been lifted, we’ll review this and remove anything that isn’t relevant at this time.
“Client cannot reconnect her feed to HSBC bank. She got through to Xero via their contact us option and they told her there would be a three-day wait before they could reply.”
From 30 July, some existing HSBC direct bank feeds will no longer be supported and will stop importing transactions into Xero. This is because HSBC has switched on Open Banking. For guidance on how to manage this within Xero, view this article on Xero Central here.
Mandatory multi factor authentication
Mandatory multi factor authentication (MFA) has also cropped up in the list of customer gripes with Xero.
“I’ve happily accessed the client's Xero account for three years. Now they’ve introduced mandatory multi factor authentication (MFA). Why??”
We believe MFA is an essential step in keeping our customers’ data safe and secure, and we’re doing all we can to support users through the change.
There is never an ideal time to do something like this and we understand that some may be frustrated at having to implement the changes as we make them mandatory. We took all of this into consideration, but we feel it’s the right choice for our customers.
We are custodians of your data and we take that responsibility very seriously which is why we’re taking this proactive approach to security. Cyber attackers and hackers are getting more and more sophisticated and so modern security features like MFA add an extra layer of protection. We believe that it’s no longer a ‘nice to have’ but a genuine necessity, which is why we are making this change mandatory.
Is Xero getting as arrogant and greedy as Sage?
“An update from Xero just landed in my inbox. If I am reading it correctly it appears that they intend to force users to have to go through the effort of ‘opting out’ of a price increase in January ’22 rather than hope that users value the additional functionality enough to opt-in and pay the circa 20% surcharge for it.”
Philrob is referring to the launch of Xero Analytics and Xero Analytics Plus. We can confirm that this product launch is unrelated to any price rise and is purely an optional add-on which there is no obligation to pay for unless you would like to add the functionality.
Xero Analytics which includes the basic version of short-term cash flow and business snapshot will continue to be included in any business edition plan for free.
We have launched a more advanced version called Xero Analytics Plus which is £5 GBP (VAT exclusive) per month/per subscriber as an opt-in add-on to the plans. We have a special going now that businesses can try it for free ending 31 Jan 2022 with no obligation to continue after the trial period.
Feature request date stamps
We also wanted to provide some clarity around your comments on date stamps on feature requests being removed. The date a feature request was created has no bearing on when or if a request will be developed. We get thousands of product requests and changes that reflect the needs of many different business types, sizes and industries who use Xero.
A user may have created a request four years ago, but it may have only picked up traction/votes in the last 1-2 years. The dates were falsely giving an impression to our community that it should be actioned if it had been there a long time, and that isn’t the way they are being considered. As a business, we really value transparency but felt this was causing unnecessary confusion.
You’ll be pleased to know that there are teams working on many of the core product functionality and feature requests that you have noted. However, just because a feature is highly voted on, doesn’t mean it’s something we can quickly roll out.
While some of these feature updates seem simple, they sometimes are reliant on major technical upgrades that can take years of work and must be completed to enable us to complete the work. The multiple contacts request you reference is one of those requests that is far more complex for us to solve than it appears. It is something that is actively underway, however, it will take time.
If you want to know more about some of the considerations of how we prioritise features, this Xero product management blog provides a snapshot.