Practice excellence is about more than just behaviours. It’s an ethos and vision that everyone at the practice buys into and is guided by, and without exception client consideration is at the core of it, according to Paul Harris of the Accountants Division at Sage.
AccountingWEB caught up with Harris to find out exactly what practice excellence means to Sage and why they were keen to get involved in the Practice Excellence Programme (PEP).
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About Robert Lovell
Business and finance journalist