Why practice excellence is crucial

Kashflow logo
Share this content

Practice excellence is about more than just behaviours. It’s an ethos and vision that everyone at the practice buys into and is guided by, and without exception client consideration is at the core of it, according to Paul Harris of the Accountants Division at Sage.

AccountingWEB caught up with Harris to find out exactly what practice excellence means to Sage and why they were keen to get involved in the Practice Excellence Programme (PEP).

Harris explained...



Find out about how your clients really feel about the service you offer. Register for the Client Satisfaction Survey and select either the free survey report or the full benchmarking report.


Please Login or Register to read the full article

The full article is available to registered AccountingWEB.co.uk members only. To read the rest of this article you’ll need to login or register. Registration is FREE and allows you to view all content, ask questions, comment and much more.

About Robert Lovell

Business and finance journalist


    Please login or register to join the discussion.

    By JC
    29th May 2013 08:40

    Where does fixing outstanding ...

    .. known problems that span multiple update releases and have not been address for many years stand?

    Can Paul Harris really say that all Sage outstanding bugs/problems are fixed BEFORE making any new update releases - for example with the latest release of L50 one assumes that nothing was outstanding (whatsoever nature)

    Otherwise all this is just meanigless rhetoric - clearly in the case of outstanding bugs '.. Customer Feedback ..' has been completely ignored in favour of a different agenda

    Thanks (3)
    29th May 2013 14:24

    I agree, JC

    Sage software isn't the greatest.

    Still, you have to admire their spin/tactics, where they get customers to do a lot of the testing and selecting (I assume for free, or maybe they got discounts for a year?) It reminds me of those talent shows where the public vote for who plays the leading man/women in musicals. It is a sure fire way to get lots of customers paying for tickets, if you let them decide who they want to see.

    Thanks (2)
    30th May 2013 09:52

    About 25 years ago

    I was really excited to go on a 3 day training course (Financial Controller), in Seven Oaks, at Sage. Well they totally lost me and most of the other Accountants in the first hour. OK we all got to grips with it, but I have never found Sage to be user friendly, that's why I use VT.

    Thanks (1)