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Xero

Xero Go gone in September

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Kiwi cloud developer Xero has announced that its entry-level mobile accounting app Xero Go will be retired, with existing users given until 12 September 2024 to download data or move to another system.

18th Mar 2024
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Launched at a sweltering Xerocon 2022, Xero Go was designed to cater for the entry-level accounting needs of the UK’s self-employed – at a time when Making Tax Digital for income tax self assessment (MTD ITSA) was still due to launch in 2024.

Operating as a mobile app, the product offers expense tracking, simple reporting functionality and the ability to connect to accountants. Initially available for free until March 2023, Xero Go then became a monthly £4 subscription.

However, the product failed to land with Xero accountant partners, several of whom told AccountingWEB that raising sales invoices, adding purchase invoices and reconciling a bank should be features available in a basic solution, rather than via paid add-ons.

The legislative landscape for basic accounting tools has also changed over the past 18 months, with MTD ITSA delayed until April 2026, and the threshold for in-scope businesses rising to £50,000 (£30,000 from April 2027).

Reallocate resources

A statement released about Xero Go’s retirement said: “After completing a careful review to understand the future of [Xero Go], we found greater investment was required to meet the changing customer needs and expectations around the product.” 

Following this review, the developer has decided to retire Xero Go on 12 September 2024 and will reallocate its resources to other projects.

“By putting those resources into our core Xero accounting platform, payroll and our mobile app, it will allow us to better meet our customers’ needs over the long term,” continued the statement.

Earlier this month, Xero announced plans for a generative AI assistant designed to enable accountants or business users to interact with its platform via natural language prompts to start, add to or complete accounting-related tasks.

What next for Xero Go users?

Xero Go customers can continue to use the solution for free until 12 September 2024. However, Xero’s blog recommends exploring alternative solutions to start using at the beginning of this new financial year (6 April 2024) so all data for the next financial year is in one place. 

The app’s paid Stripe add-on, which adds a payment link to invoices, will continue to be available during this time, after which customers can choose to use their Stripe account separately.

In terms of alternatives, Xero offers Starter (currently priced at £15 a month) and Standard (£30) plans for small businesses, which also have a companion mobile app. These plans have features such as bank feed reconciliation that weren’t available in Xero Go.

The Xero Go retirement announcement states that all current users of Xero Go can sign up via the latest version of the Xero Go app to receive six months free on either one of these plans, and the developer states it will work with customers to migrate data from Xero Go into the new Xero solution.

For Xero Go customers who want to export their data to use on other accounting solutions, the developer has added an export button in the app that allows users to download their data. The data can be downloaded as many times as required between now and 12 September. Users will need to upgrade to the latest version of the app to utilise the export feature.

Replies (2)

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By FactChecker
18th Mar 2024 21:20

MAR 11, 2024:
"Xero’s blog recommends exploring alternative solutions to start using at the beginning of this new financial year (6 April 2024) so all data for the next financial year is in one place."

There's nothing like treating your clients with respect by giving them a bit of notice that they're being dumped ... and the above is indeed nothing like ...

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By Rob Swan
20th Mar 2024 09:37

Dear customer.....
We (Xero) aren;t making enough money out of you. We got it wrong so.... you're fired! (AKA Dumped).

You can "download your data..." and do nothing with it because it's from Xero and does not easily match any other system, so... Good luck with that! (Distant chuckle sounds.) Unless you want to spend hours bashing your head against a spreadsheet!

Always, always, ALWAYS a (serious) risk with any cloud system!!
Great when it works.
Absoulte 'zero' - pun intended - when it's pulled.

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