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Having been a loyal IRIS customer for 25 plus years and currently paying circa £9k + a year in fees for 100 client tax returns I feel that the small practice has been used as a cash cow over the years to build up IRIS.
We all have paid for the software that is now being touted to the "BIG" practices and we are generally ignored.
I did a survey on the their website the other day and after answering two questions was told you are too small to participate !
£9,000 pa for software for 100 clients? That's insane. May I ask what modules you use (eg accts prep, tax, practice management, anything else) and how many users? Does that fee include bookkeeping software and, if so, which one?
Thanks John for the update.
I totally agree with the last two paragraphs from Mark Ryan and the fact the future for accountancy software is providing a platform.
We keeping looking at Iris but the £9k for 100+ tax returns is a big turn off and seems excessive. We use Digita for accounts/corp tax/personal tax doing over 1,000+ sa returns and pay only slightly more.
I'd like to thank IRIS for taking over Taxfiler and immediately doubling the cost../sarcasm.
I emailed requesting further information or an explanation for the doubling of the price but got no response at all (which sums up IRIS).
They did the same to PTP, pricing rose 7-15% per annum, by saying they were adding 'features' which 99% of people neither wanted nor asked for. But they couldn't (or wouldn't) supply the version without the bells and whistles at a decent cost.
Already the bombardment of IRIS product advertising is choking my inbox on a regular basis, and it will only get worse.
I wonder what Practice Engine users will be saying come the next renewal date when they get tied in to IRIS's 'auto renew unless you cancel at least three months before the renewal date and we'll charge you a full year' and get hit with a big rise in the price?
I have given notice to IRIS that I will be not renewing next. I have had a 7%+ increase in fees every year for probably the last 10 years.
I asked why, they said it was for R&D. What the?