IRIS group chief executive Martin Leuw is sending a letter to PAYE-Master users apologising for problems they have encountered with the most recent upgrade to the payroll program.
Issued to accompany a new release that includes bug-fixes and legislative updates for the 2006 Budget, Leuw's letter apologises both for difficulties users have experienced as a result of the program's migration to Microsoft's .NET architecture, and for longer than normal waiting times on IRIS's customer helplines. The full text of the letter is reprinted below.
IRIS copied the letter to AccountingWEB in response to complaints from Nicholas Myles and other community members who raised their concerns in Any Answers.
"We do want to make it clear this is an apology," Leuw told AccountingWEB. "We have been waiting for t...