Contributing Editor accountingWEB
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BlackBerry service to be resumed, says RIM founder

13th Oct 2011
Contributing Editor accountingWEB
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BlackBerry today announced its services will be “returning to normal”, following a week of major service disruptions and customer complaints. 

The founder of Research In Motion (RIM), the company behind BlackBerry, today released a video statement via the website explaining the reasons for the outage. Mike Lazaridis apologised for the disruption but warned it’s “too soon to say this issue is fully resolved.”

"We know we've let many of you down. You expect more from us. I expect more from us," he said. 
BlackBerry blamed the service blackout, which began on Monday, on a “core switch failure” within its infrastructure which left many customers without email and internet access. 
RIM said: “Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible.” 
BlackBerry customers took to our sister community UK Business Forums to complain and discussed the affects of the outage on their company's operations. RIM is still to respond to customer demands for compensation, posted on Twitter. 
Speaking to the BBC, Malik Saadi, principal analyst at Informa Telecoms & Media, said the service problems could not come at a worse time.
Apple’s new operating system, iOS5, which includes a new messaging platform set to rival BlackBerry’s BBM service, was also launched today. 
However, Malik Saadi argued this may not necessarily be the end for BlackBerry: "It will take more than just a couple of collapses to persuade loyal consumers of Blackberry services to look for alternatives."

Replies (6)

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By JCresswellTax
14th Oct 2011 09:26


Why even have one, they are rubbish compared to the iphone.

I have had both and there is no comparison!

Let this be a lesson to Blackberry users!

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By colinhigginson
14th Oct 2011 10:10

No Problems for me

I have had no problems with my Blackberry - emails coming through as normal all week.

Not a great fan of the iPhone myself - insecure, prone to viruses and easy to hack.


Thanks (1)
14th Oct 2011 11:22

Ongoing testing ....

The comment

'.. the failover did not function as previously tested ...'

is interesting

This raises the question of when it was 'previous tested' - yesterday, last month, last year, when the system was implemented?

Surely this type of failover system should be tested on a frequent basis in a separate environment so that one has an on-going process of validating the procedure and any failure occurs in an isolated situation

If this hasn't been occurring the Blackberry only have themselves to blame

PS. Why is it that the iPhone 'fanboy/girl' brigade always have to have a dig at every opportunity - frankly its boring, because each technology has their own plus/minus points and it boils down to personal choice

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By justsotax
17th Oct 2011 13:55

never had an i phone....

so couldn't say which is best - guess it comes down to what you require it for.....


But i think to term it rubbish in comparison based upon this hiccup is a bit harsh - especially given that when the iphone 4 released you couldn't get a signal unless you were standing on one foot and holding the phone with your left hand (or something like that...) - I mean how bad is a 'smart' phone when you cannot even make a phonecall on it.....

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By carnmores
17th Oct 2011 18:31

you technophobes!

get a samsung galaxy or a couple of tin cans and some string ;-)

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By chatman
19th Oct 2011 13:38

Can't see the attraction of the iPhone

I can't see any significant functionality that the iPhone has that other smart phones don't. It mostly seems to be bought by fanboys and people who don't realise that other smart phones exist (and did before the iPhone did).

I have been using a Nokia N95 for the last 3+ years, but I think I will get a Samsung Galaxy next.

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