Accountant and Cloud pioneer Ray Backler moved all of his clients to an online accounting system back in 2004. Five years down the line he still has no regrets, writes Lesley Meall.
In 2004 sole practitioner Ray Backler decided to expand his firm, Capsa Accounting, and develop more value-added revenue streams. He knew that it would call for more staff (in addition to his bookkeeper) or radical changes.
"I didn't want to be the sort of accountant who just produces quarterly VAT returns and annual tax returns and then sends the client a big bill once a year," recalls Backler, who was keen to develop stronger working relationships with his clients.
"Compliance purchases tend to be grudge purchases," he observes. "I wanted Capsa to work more closely with its clie...