Accountants and taxpayers wanting to request repayments online for excess amounts of tax will have to wait for at least two weeks before they can do so. John Stokdyk reports
AccountingWEB member Phil Rees first raised the issue on 18 March when he was unable to access Self Assessment Online. Returning to the portal the following day, he reported getting a message saying that tax had been overpaid and that an amount was available for repayment.
Clicking on the "Request a repayment" button generated the response: "Your Self Assessment records show you have no amounts available for repayment."
When he clicked on the "Ask a question" link, the system logged him out. Ken Howard reported a similar experience, while and Thomas Peterson had been told by the online help desk...