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Sage advice: Windows 10 breaks accounting app

28th Sep 2016
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Sage has issued a warning that following Microsoft’s recent Windows 10 ‘anniversary update’, some customers have reported they are unable to log in to Sage 50 after installing the update.

The software developer published an advisory post on Tuesday, telling customers that the latest update to Microsoft's operating system can potentially create a conflict that leaves them unable to access their system.

When trying to login, Sage 50 users have been presented with error messages such as “you have entered an invalid password” or “unable to register datasource”.

According to ITPRo, the issue seems to stem from a conflict between the update and .NET 3.5, which leads to Windows 10 disabling the framework, stopping the software from working properly.

While the problem does not seem to have affected all users, IT support service company adecs said that it is severe enough for Sage and Microsoft to be working together to solve it, and Sage has published the following workaround:

sage update advice

Have you been affected by this update issue, and did the workaround do the trick?


Replies (2)

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By SE_Confused
30th Sep 2016 07:57

or you can right click on the icon and then Run in Administrator mode

Thanks (3)
By TessaW
30th Sep 2016 16:08

Running in administrator mode worked for Line 50. Thanks for suggestion. However there also seems to be a problem with Sage One. I guess the Sage support centre is being deluged with queries as I've been waiting for much of the afternoon for someone to respond on their Live Chat option on the support section of the website & when you try phoning you just get a regular message that your call should be answered in 10 to 15 mins - they evidently don't have an automatic message that says you call will be answered in an hour or 2.

Thanks (0)