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Silly client complaints

28th Aug 2009
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AIA

The first law of sales is that 'the customer is always right'. This means that even when they're rude, misguided or just plain ridiculous - they're still right. Read on for a bit of light entertainment, courtesy of our friends over on BusinessZone.co.uk...

One Virgin Atlantic customer, however, has written possibly the best complaint letter ever. Clever Virgin marketing aside, there have been recent reports of tourists complaining about sandy beaches, fish in the sea and one traveller bemoaning William the Conqueror for building Windsor Castle under the flight path of Heathrow. “How can you enjoy this attraction with jumbo jets roaring overhead?”

There are various stories from chefs reporting that customers have complained about oysters tasting too fishy, while another unhappy diner was gunning for a free meal because his gourmet lamb shank had a bone in it. What's going on?

Check out this hilarious phone call received by the Asda customer service centre in the video below.

Are customers being spoon-fed lead from an early age or is this just the way things have always been? We’re after your tales of insane, stupid and hilarious customer complaints.

How do you sort the cretins from the ones who are just after something free, and how do you deal with them? Share your experiences below.

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By Anonymous
28th Aug 2009 13:58

memorable non-client

A potential client asked for a tax return, then made uncomplimentary remarks about having to provide the information we required. As he was a 'new' client to us, and wanted a 'rush job' we asked for 50% of the fees up front at which point he gave us 1/3rd of fees then started hurling abuse at us, saying 'all other accountants' prepare the tax, submit the return, and then he will pay his accountancy bill when HMRC are 'happy' with the return!!!!!

We politely suggested he used one of 'those accountants' and gave him his deposit back!

At this point he totally lost it and 'insisted' he wanted 'us' to prepare the return and stormed out when we refused.

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By Anonymous
02nd Sep 2009 13:54

Clients

Was his name Mukesh Varma from Swindon by any chance.

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