Simon Hurst's practice IT casebook: People issues

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Technology is a vital element of almost every accountancy practice. Using the right IT effectively can not only bring about efficiency and cost savings, but can also define the quality of the service that you provide to your clients. This series of short case studies looks at how particular practices have benefited or suffered from IT and suggests practical ways in which you can improve your own IT performance.

The singer not the song

If there was a single issue that differentiates good IT practice from bad it would not be a technological issue at all, but rather the importance of considering people.

Pretty much the worst IT situations I have come across have resulted from the imposition of IT systems on people who feel themselves alienated by the entire evaluation and implementation p...

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