Software Satisfaction Awards - Generational clash in CRM categories

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The customer relationship management (CRM) nominations in the 2007 Business Software Satisfaction Awards provide a fascinating glimpse into the generational struggle taking place between established "enterprise" software developers and the new wave of web-hosted applications. John Stokdyk reports

Software as a service, also known on demand software, is the focus of a massive debate between evangelists, sceptics, bloggers and industry analysts about the extent to which SaaS represents the technology industry's next big thing.

The awards' CRM categories include one dedicated to on-demand suppliers, where SaaS purists NetSuite and Salesforce are lined up against Sage CRM, the on-demand offering from a more traditional UK business software house. But the on-demand newcomers also show up...

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