After more than 15,000 completed surveys from 6,000 participating firms, the winners for the AccountingWEB Software Satisfaction Awards 2013 can now be revealed.
The awards were spread out over nine software categories including small business accounts, payroll, ERP, BI, expenses, tax, accounts production, practice management and document management.
Small business accounting and bookkeeping
FreeAgent Central beat the opposition in the small business accounting and bookkeeping category with an overall satisfaction score of 90%. FreeAgent came out on top despite it being a close call between other leading firms Kashflow and Big Red Book.
FreeAgent was also victorious in expenses management category over stiff competition from WebExpenses and ReceiptBank. The software rated scored nearly full marks from voters on its ease of use, functionality, support and value for money.
BTC dominated the Tax shortlist and made a significant dent on IRIS and Sage’s market share compared to previous years. With an overall score of 83%, BTC swept past larger rivals to claim the 2013 tax software award.
BTC was also the winner in the practice management software award, despite IRIS’ across-the-board pre-eminence by claiming a quarter of the sample of PM users.
For the third year running The Payroll Site has won the payroll award with an impressive overall score of 95%. At the forefront of a coming wave of cloud-based payroll providers, The Payroll Site just edged over the 2.5% ‘share of the vote’ threshold, but scored very highly when it came to customer advocacy.
NetSuite was the clear winner in the ERP software category, but its victory is as much for cloud as it is for the solution itself. While it didn’t score the best in value for money, this demonstrated that cost of solution is not the biggest consideration when it comes to ERP.
Pegasus XRL walked away with the Business Intelligence award, where users were particularly appreciative of the solution’s ease of use. Despite BI continuing to be a minority interest among AccountingWEB members, Pegasus was way out in front of the competition in terms of functionality, support and value for money.
Spindle Professional was the winner in the document management category. While most of the other contenders came from the practice side of the profession, Spindle Professional was originally designed as an add-on for accounting systems such as Sage 50 Accounts, but now supports a whole range of financial and ERP systems.
VT Accounts ended up taking the accounts production award, proving its popularity once again among AccountingWEB members. VT is highly rated as a convenient tool for compiling simple company accounts quickly and can work well in tandem with best of breed tax programs such as BTC or TaxCalc.
About Robert Lovell
Business and finance journalist