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Worst client complaints of the year

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22nd Jan 2010
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We’ve all experienced difficult clients in the past, but can your experiences match any of the top ten worst complaints of 2009?

Clients are hard to win and even harder to keep, but there are a select few who can make life particularly difficult. Spare a thought then for online retailers Prezzybox.com, who last year had to deal with a client who wanted to return a used toilet brush – this being just one of the many zany gripes they received from clients last year.

Read on for their top ten weird complaints of the year, and feel free to share your own below!

  1. A gentleman from Leeds was keen to return the green Slanket (or blanket with sleeves) that he had purchased for his wife because her hair was ginger and it would have made her look like a Leprechaun.
     
  2. A toilet brush was sent back after being used to clean an especially dirty toilet.
     
  3. A Glaswegian male called Trading Standards after the bars of his football table went rusty. He had left it standing outside for two years without covering it.
     
  4. A Candy Bra was returned after already having been opened and nibbled.
     
  5. One unhappy customer sent back a '20 Questions’ gadget, which guesses the object you are thinking about. After answering correctly 37 times, it had failed to guess a disposable nappy during game 38.
     
  6. A 'Pets Eye View Camera' was returned after a female shopper indicated that the filming was not as 'exciting' as she had hoped.
     
  7. A 'Puppy Bumperstop Doorstop' was sent back by one client because, although it kept the door open, their pet hamster kept bumping into it when running around in his exercise ball.
     
  8. A lady returned her 'Henry Hoover Desk Tidy' because its smile was neither big nor happy enough to cheer her up in the office.
     
  9. A female customer sent back her 'Tipsy Feet' fold-up shoes because she was concerned about the fact that she continued to fall over when walking home after a night out with friends.
     
  10. A customer complained that the moods suggested by their 'Oggz Colour Changing Mood lights' did not reflect the atmosphere correctly.
     
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By Albert Camus
24th Jan 2010 19:50

Customers / clients

Having run a practice for seven years and been in retail for the last year, strange customer complaints do not surprise me.

Just today for example in a large national high street retailer I had to deal with a customer who was furious with the assistant who said (very nicely) that it was not possible for us to MAKE a rug for them that was identical to the one they had bought from another branch of the retailer 10 years previously!

Albert Camus

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